• Partners
• Investors
• Careers
• Press
• Contact
• Support Log-In

• Solutions
  • by Industry
  • - Banking
    • Customer Data Management
    • Lending
    • Payments Monitoring
    • Regulatory Compliance
    • Straight Through Processing
    • SWIFT
  • - Energy & Utilities
  • - Government
    • e-Government
    • Citizen Identity Management
    • Interoperability
  • - Insurance
    • Claims Management
    • Distribution
    • Underwriting
    • iServices
  • - Manufacturing
  • - Retail
  • - Telecommunications
  • by Software
  • - Business Activity Monitoring (BAM)
  • - Business Process Management (BPM)
  • - B2B
  • - Integration & ESB
  • - Service-Oriented Architecture (SOA)
  • - SOA Governance
  • - Application Development
  • - Application Modernization
  • - Data Management
  • - Master Data Management
• Products
  • Product Overview
  • Adabas
    • Administration
    • Data Security
    • Disaster Recovery
    • Distribution & Partitioning
    • Performance & Monitoring
    • Real-time Replication
    • SQL and Web Services
    • Related Products & Services
    • Roadmap
    • Developer Community
    • Download
    • Product Compatibility on Mainframes
  • CentraSite
    • SOA Governance
    • CentraSite Community
    • Developer Community
  • Natural
    • Administration
    • Development Environments
    • Entire Systems Management
    • Life Cycle Management
    • Performance & Monitoring
    • Rich Internet Applications
    • Security
    • SQL Access
    • Web Service Generation
    • Related Products & Services
    • Roadmap
    • Developer Community
    • Download
    • Product Compatibility on Mainframes
  • webMethods
    • Application Modernization
    • Business Activity Monitoring
    • Business Process Management Suite
    • Business-to-Business Integration (B2B)
    • Integration & ESB
    • SOA Appliances
    • SOA Governance
    • XML Data Management
    • Standards Support
    • Developer Community
  • Products A-Z
• Services
  • Assessment
    • Self Assessments
    • Guided Assessments
  • Business Case
    • ROI Analysis
    • Benefits Analysis
  • Deployment & Results
    • Business Consulting
    • Implementation
  • Support
    • Advantage
    • ServLine24
    • Advantage Services
    • Essential Services
  • Training
    • Courses and Registration
    • Certification
    • Contact
• Customers
  • Customer Success Stories
  • Reference Finder
  • Customer Videos
  • Customer Success Program
  • Customer Newsletter
• Community
  • Blogs
  • Business Community
  • Developer Communities & Forums
    • Adabas
    • Natural
    • webMethods
    • CentraSite
    • Discussion Forums
  • Universities
    • Guest Speakers
    • Projects / Seminars
    • Jobs, Practices & Theses
    • Roundtable Meetings
    • Annual Academy Meeting
    • International Academy Leadership Committee
    • Corporate Visit
  • User Groups
    • Contacts
  • XMLStarterkit
    • XML Basics
• Resources & Events
  • Analyst Reports
  • Books
  • Customer Case Studies
  • Customer Videos
  • Events
    • Innovation World 2008
    • Customer Innovation Awards
    • SOA Governance Summit
  • News articles
  • Podcasts
  • Product Demos
  • Seminars
  • SOA Assessments
  • Software Downloads
  • Trade Shows
  • Webinars
  • White Papers
• Company
  • About Us
    • History
    • How to find us
  • Analyst Relations
  • Awards & Industry Recognition
  • Careers
  • Customer Briefing Center
    • Facilities
    • Sample Agenda
  • Customer Newsletter
  • Investor Relations
  • Management
  • News
  • Offices
  • Supervisory Board

Customer Support

Easy online help, anytime you need it

ServLine24 is Software AG's global web-based customer support center. Designed to meet your needs with timely information and problem resolutions, ServLine24 is available 24 hours a day for comprehensive support. When you need help, turn to ServLine24 first.

• Download the Global Support Welcome Package Flyer (pdf) here.

Get answers fast – anytime, day or night. ServLine24 offers you these valuable online resources:

• Knowledge Center
  A great place to zero-in on a technical problem, quickly and independently. The Knowledge Center has more than 40,000 tips and documented resolutions to technical problems for virtually all aspects of Software AG products. Updated every six hours, it supports simple and complex free-text searches, providing interactive results and answers to the most common support questions.
  
• Products Center
  Your one-stop resource for viewing, ordering and downloading product information. This center features product fixes and components for download, product availability notices and early announcements of new products.
  
• Online Request Management
  Here’s the place to start when you need an answer from our Essential Service team. Any time you submit a product, it’s documented as a request. For details on request management, refer to the user guide in the secured area of ServLine24. To submit a support request, you need a valid contract and user ID.  

You can access ServLine24 using the password you receive when you have a   Software AG Essential Services agreement. 

Need help right away? Go to ServLine24 or Advantage right now. 

References