Canal de Isabel II
The Challenge
Significant improvement of customer service quality for the largest water supplier in Spain with six million consumers.The Solution
Successful reengineering of processes and applications, preserving
the previous investments by using EntireX Natural, Adabas, Java,
Oracle, WebSphere AS.MVS and Windows NT.The Benefits
- Re-engineering of the commercial system (GRECO)
- Intranet based access; integration with secondary systems
- Consistent management of the whole commercial cycle
- New access channels (internet, mobile, self-service
kiosks)
Customer Statement
"Software AG gave us the opportunity to improve the efficiency
in our procedures and better satisfy our customer‘s needs, with the
re-engineering of the commercial system."
Juan Zubizarreta - Deputy Technology Director
"Software AG, with a well known world-wide reputation in IT ,
providing services and products to Canal de Isabel II along 10
years, has helped us to establish our company as a reference in the
water Industry."
Angel Rodríguez - Head of Information Technology
Department
Customer Statement
"Software AG gave us the opportunity to improve the efficiency in our procedures and better satisfy our customer‘s needs, with the re-engineering of the commercial system."
Juan Zubizarreta - Deputy Technology Director
"Software AG, with a well known world-wide reputation in IT , providing services and products to Canal de Isabel II along 10 years, has helped us to establish our company as a reference in the water Industry."
Angel Rodríguez - Head of Information Technology Department
