CUSTOMERS
Arun District Council
Arun DC wanted to implement an ePayments solution to enable customer payments via the web. They are now live on the Government Gateway and accepting payments online, benefiting from reduced transaction costs and greater efficiency.
A presentation, given at Software AG's DIS events in June 2005 describing their implementation, is now available for download here. (PDF - 2.3Mbytes)
Aylesbury Vale District Council
Aylesbury Vale DC wanted to simplify communication with the Council and access services. Software AG established a new customer support facility, using an e-Government architecture based on Tamino, that creates a ‘high street’ presence for the Council, replacing 4 separate Customer Service centers with one.
Comet
Comet needed to improve their customers’ web experience, in particular increasing the product range and improving the ability to browse and compare products. Comet.co.uk has implemented Software AG’s Tamino XML Server to store, update and manipulate information on its 3,000+ products and to offer its customers a parametric search facility. Comet's range of products available has increased nearly 50%.
Hinckley and Bosworth Borough Council
Hinckley & Bosworth Borough Council is using Software AG’s service-oriented architecture technologies to integrate their line of business systems to their front office CRM system. This has enabled the authority to improve customer service and realise efficiency gains, allowing staff to be able to spend more time attending to individual requests.
Hiscox
Hiscox, headquartered in Bermuda since 2006, is a leading specialist insurer with expertise in a wide range of specialist personal and business risks. Hiscox is Europe’s leading fine art insurer and the world’s largest provider of kidnap and ransom insurance. With 100 years of underwriting experience, the company also leads the market in marine, energy and property insurance and is known as an expert in covering terrorism, political risks, aerospace and technology, media and telecommunications. Hiscox’s more than 700 employees are in 13 countries.
Nissan Motor Co. Ltd.
Founded in 1934, Nissan Motor Co., Ltd. is one of the world's largest automobile manufacturers, with plants located around the world. In 1984, Nissan established a plant in the United Kingdom, which is widely recognized as Europe's benchmark automobile assembly and manufacturing plant.
Nissan Europe is an international operation with a logistics partner network that encompasses Western and Eastern Europe. It employs around 12,000 people in its European design, research & development manufacturing, logistics, and sales and marketing operations.
NPIA
The NPIA stated purpose is “To make a unique contribution to improving public safety”. Software AG is very proud to be a technology partner of the NPIA over the last 20 years in the provision of the Police National Computer (PNC) database and programming code.
Orange
Orange is the key brand of the France Telecom Group, one of the world’s leading telecommunications operators. With 123 million customers, the Orange brand covers Internet, television and mobile services in the majority of countries where the group operates. In the U.K., Orange provides high-quality GSm coverage to 99 percent of the population and has more than 17 million customers, 16.11 million active mobile customers and approximately 900,000 fixed broadband customers (end of September 2009).
Tewkesbury Borough Council
Tewkesbury Borough Council is using Software AG’s service-oriented architecture technologies to help streamline and improve delivery of customer services, in conjunction with the Government Gateway payments service.
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"Building a system based on XML technology and Tamino, provided us with the option of offering our customer more powerful information and analysis capabilities around their bills."
Ms Teresa Reyes, Customer Care Systems Director, Vodafone
