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CLAIMS MANAGEMENT

Accurate, timely claims processing is the cornerstone to company profitability and customer loyalty

Service representatives and claims adjusters need to access data from multiple sources when processing or assessing a claim, which delays settlement time and increases costs. Manual steps reduce transparency of the claims process and raise the risk of fraud, manipulation or simply human error. Customer retention is also a challenge – experts say that 75 percent of customers leave their insurer due to claims issues. Software AG has the solution:

Achieve business results faster with Software AG

Make informed decisions by accessing more complete claimant information. Increase the efficiency and accuracy of claims processing and enhance customer service. Reduce claims leakage – avoidable costs due to inefficiencies and fraud. Enable customer self-service from First Notice Of Loss (FNOL) to information provision and status inquiry. Retain valuable independent agents with better tools and tighter integration with intermediaries. Integrate internal systems for rating, underwriting and policy management with a variety of agency management systems using flexible, standards-based technology.  Manage and govern SOA services within a central repository, and create a SOA Competency Center with dedicated, proven and extensive SOA expertise.  Automate system-based steps and orchestrate human-based steps with our industry-leading Business Process Management (BPM) suite. Gain real-time visibility of your entire claims process function at the system, operational and overall business levels.

Our Claims Management solutions utilize the Software AG Business Infrastructure Suite, enabling organizations to achieve business results – faster. Learn More.
  

Recommended Next Steps

Let Software AG help you process claims in the most efficient and cost-effective way  possible while delivering the service that your policyholders expect. For more information, please contact: insurance@softwareag.com. 
   

References