Business case
Picture this…You are the chief information officer of a financial services company. You have thousands of customers each of whom uses different products. Your IT system runs on a database system and applications from a major vendor. Everything is homogeneous, automated and works well.
But one morning you wake up after a bad night’s sleep. “What would happen if my company were to merge with another? Who would stay? The other CIO or I? What about all the money my company has invested in our IT? Well, that would depend on who has the superior IT system. But how do I know now what type of systems the others have? I guess it will always remain an area of uncertainty.”
Then a light bulb goes off in your mind. “To come out on top, I need IT that is so agile that it can integrate with other IT systems. It should be completely independent of other organizations that we merge with or that we buy out. I need control over my critical business processes above the individual applications. I also need my software to answer the questions CEO s and CFOs face every day, such as: Who are our most profitable customers? Which products are most in demand? What are our greatest business risks and how do we minimize them?”
Technology
You read in the newspaper about software that can be adapted to your organization regardless of vendor. This software enables the CEO and CFO to manage production and sales. It provides upper management with real-time information about revenue, costs and profitability according to business units, regions and customers. This software can also give competitor benchmarks on the same KPIs. My boss and my coworkers can define their requirements. I give them a template on their computer where they can track activity every day conveniently and in real time. The software takes the data it needs from the different systems in my company and compiles it for management.
IT terms
convert IT to SOA -based approach, road to SOA , define all data as Web services, restructure, define KPIs and reproduce in IT-based way.
Products
webMethods Business Process Management Suite, business activity monitoring, B2B integration, CentraSite, webMethods Enterprise Service Bus