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TELECOMMUNICATIONS

Telecommunications

Deliver on increasing customer expectations, while improving efficiency and margins

Demand for new products and services, the economic slowdown and continuously developing technologies are forcing telecom providers to reevaluate their business focus. To be successful in the new converged market, they must be able to develop and deploy new offerings much more quickly and with the quality that customers now demand. To achieve this, processes must become more efficient and automated through the integration of processes, information and systems.

Achieve business results faster with Software AG

Service fulfillment: track orders in real time from customer call through billing and deploy order management processes through multiple outsourced and in-sourced channels. We have enabled one customer to reduce mobile service activation time from 3 days to less than 1 minute. Service assurance: Software AG offers a total stack portfolio for provisioning and fault management. And a customer automated process and synchronization for customer, site, circuit, fault and order management information leads to cost savings and massive time reductions for network operations. Revenue assurance and management: bridge fragmented support systems and incoherent databases to decrease lost revenues and reduced profitability. Using webMethods to integrate its billing platforms, we helped a European cable television company to recover €900K yearly from its 2.500 unbilled customers.

Our Telecommunications solutions utilize the Software AG Business Infrastructure Suite, enabling organizations to achieve business results – faster. Learn More.

Recommended Next Steps

Let Software AG help you stay competitive by increasing speed to market, delivering on customer commitments and leveraging past technology investments. For more information, contact: telco@softwareag.com.      
 

Service Provisioning Demo

References