ARIS Process Performance Manager

Improve operational excellence.

Customer Showcase

Look who uses ARIS Process Performance Manager


Switzerland’s leading provider of communications and IT solutions, Swisscom, uses process intelligence to monitor orders and measure related KPIs, such as throughput times. All process participants contribute to process improvement, resulting in faster throughput, fewer cancellations and happier customers.

"ARIS PPM has created transparency in the order process. All participants in the process can now contribute proactively and have the same awareness of the actual KPIs. We saw a huge reduction in throughput times as soon as the new process monitoring functionality was introduced."

Markus WitschiOperations Manager, Swisscom AG


Cargolux, Europe’s largest all-cargo carrier, leveraged our solution to identify ways to improve processes, reporting and data management. The carrier mapped as-is processes and then identified 180 potential process improvements. Project costs comprised only 20 percent of the projected savings.

"The ARIS Platform enabled us to conduct a process analysis, determine the inefficiencies of selected processes and identify the potential for reducing costs when taking appropriate action."

Henrik AmbakHead of IT, Cargolux


IT service provider Tieto wanted to resolve customer problems within defined cost and quality objectives. With process intelligence, Tieto knows why bottlenecks occur and handles up to 300,000 incidents a month with greater efficiency.

"A strong focus on business processes, combined with knowledge of application support systems and the IT stack, is the key source of differentiation for us and a clear step toward enhancement of our value-added services."

Joni LehtonenVice President, Tieto Business Process Services


Germany’s largest direct insurer, CosmosDirekt, now understands how each process really works. An enterprise-wide integrated dashboard keeps operations and management informed. Process quality has shown measurable improvement.

"With ARIS PPM, we can visualize the success, or otherwise, of change decisions immediately and measure their impact. What’s more, the way organizational units interact is also clearly recognizable."

Patric BeckerHead of Corporate Development, CosmosDirekt

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