ESSENTIAL PRODUCT SERVICES
Interactive problem-solving to suit your needs
Your IT systems are critical to your business. So count on our reliable Essential Product Services to help you maximize system uptime and provide you expert help, whenever you need it. When something goes awry, our experts are a trusted extension of your IT staff, helping you safeguard your systems and resolve problems as quickly as possible.
Essential Product Services include:
- ServLine24
This nonstop online product support system offers fast interactive access to request management, product information and corrections, our knowledge center and to communities. - Guaranteed reaction time
Your call for support is classified as standard, critical or crisis. Crisis product support requests are addressed in four hours, guaranteed; standard and critical requests in just six hours. - Product support by phone
We speak your language! Count on support in many local languages during local business hours. - Remote diagnosis
Should production downtime occur, product support specialists remotely access and diagnose your system problem. - On-site support
If necessary, we’ll provide assistance at your site to gather diagnostic information. - Software upgrades
Receive upgrades either through your sales representative, product support specialist or online via ServLine24. - Documentation updates
Choose the best way to view our informative product documentation – online or in CD format.
Essential Product Services are delivered when you have a valid maintenance contract.
Need a support service that's not covered above? Then take a look at our flexible Advantage Product Services.
References
Corporate Express
Integrating with the webMethods product suite – a partnership for success
More about Corporate ExpressDawn Wing
Courier is on the road to successful global growth with real-time package tracking system
More about Dawn WingJ.A. Majors
J.A. Majors develops custom Web sites in weeks - and at half the cost
More about J.A. MajorsCVG Aluminio del Caroní, S.A.
CVG Aluminio del Caroní, S.A. cuts operating and maintenance costs of its technology platform by 80%
More about CVG Aluminio del Caroní, S.A.Related Links
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