CUSTOMER SUCCESS STORIES
Forrester Case Study: TD Banknorth Creates A BPM Center Of Excellence
Executive Summary
TD Banknorth, a top 50 US retail and commercial bank and part of the TD Bank Financial Group based in Toronto, Canada, wanted to expand its use of business process management (BPM) in a way that aligned the lines of business (LOBs) and IT across the enterprise. With solid executive sponsorship, TD Banknorth leveraged an existing organizational structure, its integration competency center (ICC), to jump-start the project and minimize cultural change challenges. The result: broader relationship building and improved process efficiencies.
Quote
"Building a system based on XML technology and Tamino, provided us with the option of offering our customer more powerful information and analysis capabilities around their bills."
Ms Teresa Reyes, Customer Care Systems Director, Vodafone
Forrester Case Study
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