Fraud impacts all organizations. Most organizations are unable to fully eliminate fraud and hence have to live with it as the cost of doing business.  A recent survey estimates global telecom fraud losses at $40.1 Billion USD or approximately 1.88% of revenue. This number is based on only the known fraud transactions, adding the unknown fraud i.e. the fraud that [...]

We all deal with data on a day-to-day basis. We handle data as knowledge workers, data crunchers, data creators or consumers in our daily routines. And, I am not even talking about your work yet. You pick up your newspaper in the morning (yes, some of us still do!) and scan through the stocks. You are the consumer of the [...]

As we have been preparing our webinar series on Innovation through Integration, I keep coming to the same conclusion that integration isn’t just a nice to have, or a piece of infrastructure to consider. Rather, integration is the name of the game. In fact, integration has become the application. I am sure there are exceptions to the rule, and the [...]

These are challenging times for online retailers. Customer loyalty is short lived and just one unpleasant experience can lead to losing the customer for life. Customers not only expect a great experience across all touchpoints but also demand the best price and an accurate understanding of their needs. Get this mix right, though, and loyalty pays huge dividends in increasing [...]

The industry is full of the hype surrounding Big Data and it seems that everywhere you go there is another infographic on Big Data. Big Data has some very impressive numbers with data growing at an amazing rate. At last count we are almost at 4 Zettabytes growing to a projected 35 Zettabytes by 2020 I am sure this projection will [...]

I’m probably not connecting all the dots here, bear with me. If you have a mobile strategy, you’re going to be using API’s. It’s the “only way*” to support the breadth of devices to natively access corporate digital assets. If you are already delivering API’s, and delivering them across different teams/businesses to enable a mobile strategy, why not just expose [...]

For those of you who don’t know me personally, or know me well enough, I seem to have a talent for metaphor. In fact, I think one of the things that I do best is explain complex ideas in ways others can understand, and so that they realize how the idea is relevant to them. While technically not a metaphor, [...]

Two centuries back, the industrial revolution reshaped manufacturing. Today, another transformation is underway. It’s powered by big data, and it touches every aspect of the manufacturing process, from materials sourcing and assembly lines to sales support and maintenance. The potential payoff from harnessing big data insights is enormous, but so are the new challenges that manufacturers are facing around data volume, [...]