I am very excited to announce the ‘Intelligent Guide to Enterprise BPM‘ is now available in ebook format on the Kindle. We published the hard copy book back in June but now you can read how to create a sustainable Enterprise BPM program on your kindle. On the road to Enterprise BPM success, you would ideally: Start by describing your [...]

We all recognize and appreciate  highly optimized processes from online retailers like Amazon, Overstock and Zappos. These companies make process management seem easy, ensuring a shopping experience you can count on. This got me thinking, there’s a lot we can learn from these seemingly simple daily processes we take for granted. These processes are everywhere from having your car inspected [...]

BPM often focuses on automating standardized processes. But does automation overlook collaboration?  Open collaboration is a key element in realizing the full potential of process improvement. When it comes to social collaboration, BPM teams need to make sure that they do not follow the standardized BPM approach. To define the right approach for social collaboration, I did a bit of collaborating [...]

With years of enterprise software experience, my fellow colleagues and I  traveled the world talking to customers, analysts, and thought leaders about their challenges realizing the true potential of Enterprise BPM initiatives. Through these many conversions, we learned  different implementation scenarios, cultural best practices, and project pitfalls which all became helpful information when writing the ‘Intelligent Guide to Enterprise BPM’. [...]

When you look at the successful technology projects and initiatives you have been involved with, can you identify the common threads?  Innovations, vision, strategy, metrics, have all proven their way onto the map. But what about the people and processes involved on the road to success? So many times, these important elements are overlooked. This is why I found it [...]

Yes it’s true, everyone fails from time to time but do IT projects fail more than the average? According to the Standish Group, a technology research group and consultancy, who publishes the ‘Chaos Report’ covering IT project failure rates, reported in 2009 24% of all IT projects ‘failed’. 44% of projects were considered ‘challenged’, making only 32% of projects ‘successful’. [...]