These are challenging times for online retailers. Customer loyalty is short lived and just one unpleasant experience can lead to losing the customer for life. Customers not only expect a great experience across all touchpoints but also demand the best price and an accurate understanding of their needs. Get this mix right, though, and loyalty pays huge dividends in increasing [...]

Years of studies will show you, people are motivated by rewards. But what’s not true is people only do great things to be rewarded. In fact, people do great things every day that change the way we live and do business, not because they want to be rewarded but because they want to make a difference. Here at Software AG, [...]