Process Intelligence Solution
Improve business performance.
Customer Showcase
Leading companies choose Software AG for process intelligence
Fonterra
The world’s largest dairy ingredients exporter knows—on a single—screen the status of any order at any time. Annual benefits are being measured in the millions of dollars. webMethods Optimize for Process provides real-time insights into event-driven processes for Fonterra.
“Our global visibility solution helps us meet our goal of becoming a world-class supply chain operation. We deployed the solution quickly and at a relatively low cost—and we’re making major strides in how we manage our global supply chain.”
Nigel JonesGeneral Manager, Supply Chain Strategy and Procurement
Johnson & Johnson Health Care Systems
Customer service means everything to Johnson & Johnson Health Care Systems. In only three months, the company exceeded customer expectations by using BAM—achieving a 99% perfect order performance and 75% time reduction in resolution of issues!
“The benefit that’s been realized is directly to our customers. They have a much better understanding of exactly where their order is at any stage of its evolution … we can work collaboratively (with our business partners) to close those gaps and to meet our service levels to our customers.”
Joe GimpelVP, Information Management
CosmosDirekt
Germany’s largest direct insurer, CosmosDirekt, now understands how each process really works. An enterprise-wide integrated dashboard keeps operations and management informed. Process quality has shown measurable improvement.
"With ARIS PPM, we can visualize the success, or otherwise, of change decisions immediately and measure their impact. What’s more, the way organizational units interact is also clearly recognizable."
Patric BeckerHead of Corporate Development, CosmosDirekt
Tieto
IT service provider Tieto wanted to resolve customer problems within defined cost and quality objectives. With process intelligence, Tieto knows why bottlenecks occur and handles up to 300,000 incidents a month with greater efficiency.
“A strong focus on business processes, combined with knowledge of application support systems and the IT stack, is the key source of differentiation for us and a clear step toward enhancement of our value-added services.”
Joni LehtonenVice President, Tieto Business Process Services
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Case Study
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