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Privacy policy

Declaration on Data Protection

Effective January 1st, 2015

Software AG appreciates your visit to our Web site and thanks you for your interest in our company, our products and our services. Protection of your privacy and personal data is an important matter for us. To ensure a high level of transparency and security, our declaration on data protection as set forth below will inform you as to the nature, scope and purpose of any collection, use and processing of information and data recorded by us. 

In this respect, please keep in mind that this declaration on data protection refers only to the publicly accessible Web sites with the following Internet addresses/URLs of Software AG.

Be aware that our Cloud offering, the ARIS Community and the E-Recruiting have different Declarations on Data Protection.

1. External Links

Our Web site also makes reference to third parties. As a rule, these are identified by stating the relevant Internet address or the company/product logo. Software AG has no influence whatsoever on the contents and design of sites of other providers and therefore cannot extend the warranties under this declaration on data protection to such sites. Nor does the fact that we refer to such sites mean that we adopt their contents as our own.

2. Cookies

A cookie is a small data text file stored on your computer or mobile device (if permitted by your browser) that Software AG can retrieve to identify you while you are on our site. The cookies can only be read by the website which set it. No other company has access to these cookies. A cookie cannot retrieve any other data from your hard drive or device, pass on a computer virus, or capture your email address.

It is possible for you to set your browser so cookies are rejected or you are informed of them before they’re stored. Flash cookies or Local Shared Objects (LSO), session storage or DOM are not used by Software AG.

2.1 Session Cookies
Our Web sites use so-called session cookies. These cookies deposit data for purposes of technical regulation in your browser's memory. However, they do not contain any personal data and are deleted after your browser is closed.

2.2 Mandatory Cookies
Software AG deposits mandatory cookies on your computer, which are partly not deleted after conclusion of your session. This makes it possible for the website to recognize your computer at your next visit and adapt the website to your interests. With your consent, Software AG stores your password so you do not have to re-enter it each time. Mandatory cookies are also used for the limited purpose of optimizing and personalizing your website experience—for example, by allowing a single sign-on for the VIP Pass and communities.

2.3  Website analytics
Our website uses the analytics tool Siteimprove (Copenhagen, Denmark). With Siteimprove, we can analyze the utilization of our website using cookies. From the collected data, we compile profiles using pseudonyms. We do not use the collected data to identify the visitors of our website nor do we combine the data with the personal data from the bearer of the pseudonym. If you object, a “disagree” cookie will be stored in your browser and Siteimprove will not collect any session data. You can object to the collection and analysis of this anonymous data here:

2.4 Prefilling forms and tracking behavioral data
We will also deposit a special cookie on your computer which allows us to prefill forms and use behavioral data on our website (excluding “Empower” and the “TECHcommunity”). For this we use Marketo EMEA Ltd., Cairn House, South County Business Park, Leopardstown, Dublin 18, Ireland. If you have given us your e-mail address, we use this data to communicate with you based on your interests. All of our e-mail communications offer the option to opt out from future contact by us. Please visit our subscription center to manage the communications you receive from Software AG.
If you object, a “disagree” cookie will be stored in your browser and Marketo will not track behavioral data. In this case we cannot prefill forms for you. You can object to the collection and analysis of this here:

3. Communication-related and Use-related Data 

Generally speaking, you may visit Software AG's Web site without us finding out who you are. Only for statistical and internal system-related purposes do we record the access time, the quantity of data transferred, the pages of ours that you visited, the page from which you accessed our Web site and the browser that you use (log files), in addition to your IP address. To the extent that such information might enable conclusions in relation to personal data, these are naturally subject to the relevant statutory data protection provisions. The data is not personalized and is deleted following statistical evaluation.
3.1 Anti-Spam for Blogs
At the Blog of Software AG we use the Akismet anti-spam service, provided by Automattic, Inc., 132 Hawthorne Street, San Francisco, CA 94107, USA in order to separate spam from regular user comments. Comment data will be sent to and processed by Akismet solely for this purpose. Akismet stores the data up to 4 days, in case the the comment is rated as spam the data will be stored longer. The stored data includes name, e-mail-address, IP-address, the text of the comment, the referrer, information about the used browser and computer systems and the time of the entry. Akismet does not save the comment data permanently on its servers unless a comment was marked as false positive, in which case Akismet stores it long enough to use it to improve the service to avoid future false positives. You may use a pseudonym for name and e-mail address. You can prevent the transmission of data to the USA as a whole, if you do not use our comment system. That would be a pity, but unfortunately we see no other alternatives that works just as effectively. For further information please refer to Akismet’s Privacy Policy.

4. Collection of Personal Data

In order to be able to utilize the services offered on our Web site, in particular, downloads, online forums, online applications, individual enquiries, registrations for our courses or registrations for other services, it is necessary that we obtain personal data from you. The personal data entails individual statements concerning personal and material relations pertaining to you, such as your name, your address or your e-mail address. Such information is collected by us only if you provide it voluntarily and show us in this way that you agree to the use and processing thereof. In this respect, it goes without saying for us that such data is necessarily only collected where it is absolutely mandatory for the implementation of the relevant offers. Where we request additional data, this occurs solely for purposes of, for example, facilitating communication with you or improving our service.

5. Use and Processing of Personal Data

As a rule, Software AG uses and processes the personal data provided for purposes of contractual settlement and processing your enquiries and requests. 

Data with personal content is processed and used to a limited extent for customer management and marketing purposes, provided the relevant statutory provisions permit this. Should you no longer agree to such use, you may, of course, object to further use at any time.

Moreover, your information provided to us may be combined with data on you that has already been stored by us. Such data combination has, inter alia, the advantage of keeping your data collected by us updated at all times, guaranteeing the accuracy of the collected information and being able to optimize our service to you.

We use and process your data outside these parameters only if you have expressly granted your prior consent thereto and only for purposes of which you have been advised. Thus, for example, you may stipulate in an online application whether we may review the application with respect to other positions in our company. Only in this event will we use such data for this purpose.

6. Forwarding of Data

Software AG is a group that does business globally. To this extent, in order to better process your matter, it might be necessary to forward your data to local subsidiaries or to local distribution partners, whose registered office might also be located in countries outside the EU. However, such transmission takes place only within the group and only for the aforementioned purposes.

Naturally we do not forward your data to other third parties, unless we are obliged to do so by virtue of statutory provisions or judicial order. 

In particular, your personal data shall not be sold, leased or exchanged. 

7. E-mail Contact

Should you provide us with your e-mail address, we will also communicate with you by e-mail. Should you no longer desire such information, it is naturally possible for you at any time to revoke your consent. In this case, please send us a short message to the given postal or e-mail address.

8. Participation in Forums

On our "Developer Community" Web site, we offer you the possibility of participating in online forums. To this end, we require sufficient information in order to be able to clearly identify you so that, where applicable, we can meet our duty to subsequently identify authors of illegal content. Your personal data is not disclosed to other forum participants unless you have consented thereto in your user profile. Please keep in mind that the texts published by you may be viewed in part by everyone without limitation on the Internet. To this extent, please observe our Forum Guidelines including the Terms of Use registering for our online forums. Technical administration and hosting of the forums is conducted on our behalf and is controlled by us, in part, outside the EU as well.

9. Data Protection for Minors

The offers on this Web site are not directed at children. We therefore assume that we will not become aware of any personal data pertaining to children.

10. Technical and Organizational Data Protection 

Software AG takes those technical and organizational measures appropriate given the respective purpose of the data protection in order to protect the information provided by you against abuse and loss. Such data is stored in a secure operating environment that is not accessible to the public. In addition, each of our employees is naturally instructed on data protection and obliged to enter into a confidentiality covenant.

11. E-Mails to Software AG

Because of tax requirements Software AG has to archive e-mails for ten years in some countries. The e-mail system of Software AG and other members of the Software AG Group are intended to be used for business purposes.

12. Modification of the Declaration on Data Protection

As a result of the ongoing development of the Internet, it will be necessary to adapt this declaration on data protection to changing conditions on an ongoing basis. Timely notice of such modification shall be given on this page.  You may view previous versions of this declaration on data protection in this Archive.

13. Procedural List

You may obtain a general overview of the purpose for which and the group of persons on which Software AG collects, processes and uses personal data in the public Procedural List shown on this Web site.  

14. Information and Other Rights, Contact

Upon written request, our data protection officer would be happy to provide you with information as to whether – and if so, which – personal data we store in relation to you. Should your personal data be incorrect, you may have this rectified immediately. Any such information or modification is free of charge. 

Moreover, you are entitled to revoke your consent to use of data in the future, in whole or in part. Should you desire this, we will delete or block your relevant data.

In order to assert such rights, please contact Software AG's data protection officer.
You may contact Software AG's data protection officer directly at any time should you have questions, comments or complaints in connection with this declaration on data protection:

Software AG
Data Protection Officer 
H.C. Höpker
Uhlandstrasse 12
64297 Darmstadt
E-mail: hans-christoph.hoepker (at) softwareag.com

PGP Key: 0x9958F40B
PGP Fingerprint: D73A 6559 979E 4787 4A0B B9D1 EB41 6A3D 9958 F40B