webMethods BPMS

Human-workflow management system

Basic and advanced task routing assigns process tasks to people with different roles and responsibilities and across large groups, including different departments. You can use business and individual calendars to efficiently route work to people available to perform process tasks.

You can customize task in-boxes and integrate them seamlessly with many popular e-mail systems. And, if tasks aren’t completed by a specific time or someone isn’t available to perform them, you can escalate or automatically delegate the task to someone else.

Task analytics help you improve how your people impact process efficiency, accountability and visibility. Staff can see prioritized tasks while managers can more effectively coordinate workloads.

Robust document & form support

Certain business processes, such as case management, involve forms and documents. That’s why webMethods BPMS supports the most commonly used forms solutions (including Microsoft Infopath and Adobe forms) and has built-in document management capabilities. People can read and write to pre-existing forms and processes can be triggered by a form’s arrival. Save time by automatically leveraging form data for a process without having to create duplicate data. And, keep track of any document’s history with full lifecycle management that includes document check-in/out and versioning.

Ad-hoc, dynamic workflows

Regardless of how well you design any process, you’ll inevitably come across unplanned tasks and interactions. When this happens, your task owners can create new, ad-hoc tasks with the workflow management software and then manage and monitor them like any other workflow. Stakeholders are notified of these ad-hoc tasks right away. Frequently occurring, similar ad-hoc tasks can be identified and may be incorporated into automated workflows.