webMethods BPMS
Improve processes—faster—together.
Customer Showcase
Leading enterprises optimize processes with Software AG
Cox Communications
The third largest cable company in the U.S. gets proactive about customer service using webMethods BPMS. Business and IT work together to optimize processes so, when technicians arrive at customer sites, they can fix problems 50 percent faster. Most problems, though, are identified and fixed before customers even know about them. The potential savings is $50 million over five years.
"Instead of reacting to problems, now we can start preventing problems before they happen. The success of this application and the success of our relationship with Sofware AG has been phenomenal in this project."
Bruce BeecoDirector, Integration Architecture and Application Architecture,
Cox Communications
AutoTrader.com
Using webMethods BPMS, AutoTrader.com created an electronic sales order system that fills orders 70+ percent faster. Managers can check order status anytime and measure KPIs to see where to make improvements. The new system results in more satisfied dealers, who represent the company’s largest share of revenue.
“We’ve cut fulfillment time by greater than 70 percent. We have unparalleled visibility into the heartbeat of that core business process.”
Rob AndrzejewskiBPM Delivery Manager, AutoTrader.com
Baker Hughes
This top-tier oilfield service company wanted to optimize its Procure-to-Pay (P2P) process. Building on its investment in webMethods Integration Server, Baker Hughes added webMethods BPMS. Now the process is faster, traceable and paperless. Costs are down $5-6 on every bill. Invoicing errors also are reduced—in one instance, an erroneous $40 million invoice was identified and corrected to $40,000 in minutes.
“We shortened processing times, obtained traceable processes and a paperless work environment, thanks to Software AG’s webMethods Business Process Management Suite. In doing so, we also improved overall sales, retention and transparency.”
Anthony AmingProject Manager, Baker Hughes
UNIQA GROUP
One of Central Europe’s leading insurance groups automates the entire process for its Austrian offices—from receiving to processing paperwork—using webMethods BPMS. Processing times are faster—from several days to one to two hours.
“In terms of customer orientation, the first project with webMethods BPMS has already helped us gain clear advantages. And with it, we have formed the foundation for other projects to continually improve our business processes.”
Karl UngerBoard Member, UNIQA
