webMethods Communicate
Let the process find you!
Capabilities
Communication-Enabled Business Process Management (CEBPM) | Seamless Integration | Use Cases
Use Cases
Any escalation of any business process is a potential use case!
See how webMethods Communicate speeds up business by taking a look at these applications.
Internal decision-making
If an internal process comes to a halt because it requires a decision by an authorized person, you can use webMethods Communicate to reach that person right away via a phone call or SMS. Request a direct decision using DTMF tone or incoming SMS. Then, proceed with your process based on the decision as soon as the call has finished or the SMS has arrived.
Added value for customer service
If your customer service process is interrupted by an incident, you can call your customer automatically without delay. Inform your customer automatically about the problem and alternatives. Give the customer the option of speaking immediately to a customer service representative.
Customer request handling
Increase the efficiency of handling customer requests for additional service. When the customer calls in, an automated message can tell your customer about the service options available. Then, your customer can choose an option using the phone keypad. Next, you can connect the call to the right customer service representative for personalized assistance.
Appointment scheduling
Need to schedule regular appointments with your customers? With webMethods Communicate, you can trigger scheduling those appointments from within your business process. Then, proceed with your process as soon as the call is finished.
Instant customer communications
Inform any number of customers instantly about an important event. For example, if you’re in the airline industry and one of your planes is out of service, you can advise affected customers automatically. Improve customer satisfaction by making a special promotional offer when the customers call in to rebook the flight.
