webMethods Communicate
Let the process find you!
Capabilities
Communication-Enabled Business Process Management (CEBPM) | Seamless Integration | Use Cases
Seamless Integration
webMethods Communicate works with existing phone systems
Count on fast start-up because webMethods Communicate works perfectly with all kinds of existing PBX systems, regardless of brand and type. It does this by calling all call participants and then switching them together.
ISDN & VoIP support
webMethods Communicate both supports “classic” circuit-switched Digital Networks (ISDN) as well as Voice over IP (VoIP) communications. Both can be combined seamlessly.
Integration with external service providers
You can use webMethods Communicate even if your call center functionality is supplied by an external service provider.
ACD compatibility
webMethods Communicate integrates call flows from your existing ACD into your webMethods business process.
Support for existing user front-ends
Keep all your existing user front-end applications. webMethods Communicate can transfer the customer data and process control to a registered application for each call. When the call is finished, all call results are sent back to webMethods and the process continues immediately.
