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SAG_Banking_Customer_Journey_Design_Jan16

Become the customer-centric digital bank of 2020.

Align processes to support your customer’s journey:

  • • Create detailed maps on the nature of customer journeys
  • • Understand how your processes, channels and organizations support those journeys
  • • Design and manage the transformations required to deliver a frictionless experience

Key Benefits

  • Map customer journeys
    • Describe real-world customer journeys in detail
    • Discover where journeys overlap and diverge
    • Understand the experiences that customers want
  • Understand your business processes
    • Catalog and model existing business processes
    • Map processes against customer journeys
    • Identify opportunities for improvement
  • Transform for a better customer experience
    • Model improved business processes
    • Manage digital transformations
    • Monitor transformations for ongoing insights

Contact us for more on our Solutions