Business Process Management

CAPABILITIES

Overview | Process Development | Model-to-Execute I Process Execution I Business Activity Monitoring I Rules Management I Content Interaction Management I Human Interaction Management I Complex Event Processing I Dashboarding

Human Interaction Management

Integrate people in your processes

People are at the heart of every organization—and they are at the heart of most processes as well. Human-centric processes pose different challenges than processes without a lot of human interaction. That’s why our solution provides task management and collaboration capabilities that are accessible even via a mobile device.

Basic and advanced task routing assigns process tasks to people with different roles and responsibilities and across large groups, including different departments. If tasks aren’t completed by a specific time you can escalate or automatically delegate the task to someone else. Task analytics help you improve how your people impact process efficiency, accountability and visibility.

Regardless of how well you design any process, you’ll inevitably come across unplanned tasks and interactions. When this happens, your task owners can create new, ad-hoc tasks and then manage and monitor them like any other workflow. Stakeholders are notified of these ad-hoc tasks right away.