Process Intelligence

Improve Decision-Making

Unlike Business Intelligence (BI), Process Intelligence (PI) links Key Performance Indicators (KPIs) to live operational processes. You can:

• Measure KPIs on customer satisfaction, cycle times and error rates
• Drill down to identify process deficiencies and their root cause
• Optimize your processes and make better decisions faster by linking business metrics to business processes in real-time

Gain an unprecedented level of corporate and process control! With our solution, you can present KPIs in the way that helps management make better decisions faster using “cockpits” built with intuitive and powerful dashboarding technology.

Increase profitability

With improved transparency into operational business and process performance, you can optimize your processes leading to higher customer satisfaction and cost savings. You can choose the next best action to make your operations more intelligent and responsive.

For example, you can quickly adapt running processes to changing conditions and respond faster to customer needs, saving time and money. Customers can even discover and resolve problems before they might have an impact on their business.

Measured KPIs, such as time, cost, quality or risk, can be linked to operational processes so you can resolve process deficiencies and deviations from strategic objectives right away. Spot negative trends early to protect revenues. Identify best practices to re-use in other parts of your organization.

Decrease Response Time

React faster to threats and opportunities. Identify and correct process deficiencies and bottlenecks. Keep processes as dynamic as your business by adjusting them to pricing developments, changes in demand and other trends.

Improve Transparency

Guide process improvements by using up-to-date insights into current performance and deep insights into past performance. View internal and external KPIs together using dashboards that can help you monitor and analyze processes end-to-end.

At a strategic layer, you can define and monitor KPIs to see if processes meet strategic objectives. At a tactical layer, automated process discovery helps identify operational process structures without any manual modeling. Interactive process analysis empowers process owners to understand historical processes patterns and discover and improve weak points in a process. At an operational layer, real-time process monitoring helps you make process changes before they impact your business.

Explore how your business can use our solution.