Process Intelligence
Measure and improve process performance.
Capabilities
Custom Business Dashboards | Automatic Process Analysis | Business Activity Monitoring | Industry-Leading Complex Event Processing (CEP) Technology
Business Activity Monitoring
Take process control with real-time monitoring
Get real-time analytics on process health. Quickly identify what’s operating well and what’s not. Easily recognize improvement opportunities. You can do all this with our Process Intelligence Solution using Business Activity Monitoring technology.
Continuous process monitoring & analysis
There’s little value in discovering a problem minutes or hours after it happened. Use built-in reporting and analysis capabilities to examine root causes of specific issues in real-time and uncover trends and patterns related to underlying process inefficiencies.
Intelligent self-learning
Your organization’s workload isn’t necessarily consistent throughout the day, week or month. That makes defining fixed rules cumbersome and can lead to inaccurate alerts. Our software monitors each process Key Performance Indicator (KPI) and learns what is “normal” based on historical patterns, such as time-of-day and day-of-month.
Proactive, exception-based alerts
Configure alerts to notify you when certain criteria are met or thresholds exceeded. Get alerted when unexpected performance occurs—outside of what’s established as “normal.” You can customize alerts easily to meet your business SLAs. Users can receive alerts via e-mail, SMS or through Web service actions.
Early problem prediction
By monitoring end-to-end processes, you can identify deviations based on historical behavior. You’ll be able to head-off potential problems by knowing about imminent process errors and getting a recommended course of action defined by you.
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