Process Intelligence
Measure and improve process performance.
Customer Showcase
Leading companies choose Software AG for process intelligence
Motorola
In just nine weeks, this Fortune 100 global communications leader achieved 85 percent improvement in problem discovery and resolution time, 75 percent reduction in problem orders, 15 percent increase in orders fulfilled online instead of via call centers and 38 percent increase in business process productivity for the planning team.
“At Motorola, we want to be seamless on the inside and the outside. The webMethods product suite helped us get there faster by ensuring complete visibility throughout the order process in order to meet and exceed the needs of our customers on a timely basis.”
Charles SotoSr. Director, Enterprise, eBusiness and Integration Solutions
CosmosDirekt
Germany’s largest direct insurer, CosmosDirekt, now understands how each process really works. An enterprise-wide integrated dashboard keeps operations and management informed. Process quality has shown measurable improvement.
"With ARIS PPM, we can visualize the success, or otherwise, of change decisions immediately and measure their impact. What’s more, the way organizational units interact is also clearly recognizable."
Patric BeckerHead of Corporate Development, CosmosDirekt
Tieto
IT service provider Tieto wanted to resolve customer problems within defined cost and quality objectives. With process intelligence, Tieto knows why bottlenecks occur and handles up to 300,000 incidents a month with greater efficiency.
“A strong focus on business processes, combined with knowledge of application support systems and the IT stack, is the key source of differentiation for us and a clear step toward enhancement of our value-added services.”
Joni LehtonenVice President, Tieto Business Process Services
-
Case Study
easyCredit
This leading German bank sees key event data as it happens in real-time. webMethods Business Events filters, correlates and aggregates relevant data on-the-fly to provide fresh key performance indicators and forecasts, which are displayed on intuitive real-time dashboards.
“The intuitively presented and meaningful live analysis allows us to always keep an eye on our key performance indicators.”
Jürgen HienHead of Customer Management, easyCredit
_tcm16-77733.JPG)
