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SAG_Retail_Real-time_Customer_Insight_Nov15

Gain continuous and immediate customer insights across all channels

Consolidate customer insights for optimal engagement:

  • • Connect customer-related systems both on premises and in the cloud
  • • View customer data consolidated from all channels in real-time dashboards
  • • Act upon information automatically, in real time, across channels

Key Benefits

  • Connect all systems with a customer perspective—on premises as well as in the cloud
    • Access up-to-date information, in real time, through a single point, even from siloed channels
    • Enable personnel and customer-facing systems to access the same up-to-date information
  • View all customer information through a single real-time dashboard
    • Configure dashboards for insight into customer interactions across every channel
    • Consolidate omni-channel interaction information to enable actionable insights at every touchpoint
    • Prevent individuals and systems from promoting goods or services the customer has already purchased
    • Automate next-best-action approaches to customer interactions
  • Automate suggested actions in real time based on recent customer activities on other channels
    • Enable a seamless, omni-channel interaction with your enterprise
    • Boost customer confidence in your organization’s awareness of—and ability to meet—customer needs
    • Promote customer loyalty through an increased sense of personal engagement

Contact us for more on our Solutions