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Cable & Wireless Worldwide
After many acquisitions, Cable & Wireless Worldwide had redundant systems and applications. Using the webMethods integration platform, information now flows automatically through a chain of linked apps—from ordering to billing. Orders are processed faster and more accurately. Customer and business data can be viewed 24/7.
“Based on the webMethods integration backbone, Cable & Wireless Worldwide can function as one global company with one standard set of global business processes and products. We consider the webMethods product suite a crucial part of our system.”
Trey SmithGlobal CTO, Cable & Wireless Worldwide
The third-largest cable provider in the U.S. uses webMethods BPMS to create a new field-service portal. By saving 10 minutes per tech per day, Cox expects $4.4 million in annual productivity gains, nearly $40 million in net present value.
“This particular project uses the webMethods software to help integrate the legacy applications and present them in a much more user-friendly way.”
John SmileyExecutive Director, IT, Cox Communications
Orange automated pre-payments for mobile customers using the webMethods Business Process Management Suite (BPMS). Customers get a text message when their balance runs low. They can text back to buy more minutes using a credit card. In seconds, the process interacts with up to 10 systems and sends the customers their top-up approval.
“With webMethods, it’s quite easy to design re-usable services that can be plugged into at will. We’ve got a great deal of those. If they stopped working, things would run a little bit slower at Orange.”
Ben WheelerSenior Designer, Orange U.K.
Vodafone Iceland optimizes customer service and reduces the error rate in the sales order process—from over 10 down to 1.5 percent. The solution leverages both the webMethods Integration Platform and the webMethods BPM Platform.
“We have significantly enhanced user experience because now the customers have total certainty that their order will be processed.“
Pálmi SímonarsonSoftware Architect, Vodafone Iceland