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Software AG GB 2013. englisch

2,200 seasoned consultants serving more than 4,000 customers worldwide. Vodafone When telecommunications service provider Vodafone Ice- land replaced its accounting system, it took the opportunity to redefine the order process for mobile communications customers. All too often, customers received error messages or were uncertain whether orders were actually placed when they selected additional options for their existing con- tracts online through the Internet portal or by phone through the customer service center. The solution was to decouple the error-prone integration of the front-end and back-end systems. Thanks to webMethods, customers receive a reli- able confirmation immediately, error rates were reduced and customer satisfaction increased. In addition, the com- pany can now present new offerings significantly faster. “By using business processes, we have reduced the error rate in our order process to 1.5 percent.” Pálmi Símonarson, Software Architect, Vodafone Iceland mapped in ARIS, supported by over 15,000 functional, op- erational and technical requirements across the entire or- ganization. 36,000 employees and business partners are now registered users. “An important lesson that we have learned is that leadership is the most efficient and effective tool for improving and simplifying. Surveys show that teams find it easier to con- form to the necessary work processes when managers work extensively with the management system to understand and implement it. This management approach enables our employees to work more securely and efficiently.” Magne Frantsen, Vice President, Corporate Management System, Statoil ASA 31 Corporate Governance Report of the Supervisory Board Group Management Report Consolidated Financial Statements Notes Additional Information