CMS - Content Management System
A system for creating, administering and updating information and graphics of diverse kinds.

CRM - Customer Relationship Management
A model for building, maintaining and enhancing long-term customer relationships.

e-government - Electronic Government
Electronically managed government processes, offering Web-based services – especially useful in rural areas.

ERP - Enterprise Resource Planning
Solutions for the management of internal company processes.

HTML - Hypertext Markup Language
Code used to create pages for publication on the Internet.

IESD - Integrated Electronic Service Delivery
The IESD framework includes CRM, content management and management reporting.

Local PML - Local Product Management Line
Local management with responsibility for regionspecific products.

Middleware
Software that enables data to be exchanged between different applications on diverse systems platforms.

PDF - Portable Document Format
Universal data format which allows documents to be displayed on the Internet with its original features.

UDDI - Universal Description, Discovery and Integration.
Universal Description, Discovery and Integration. An XML-based standard for directories listing companies and their Web services (the “Yellow Pages” of the Internet).

W3C - World Wide Web Consortium
Forum dedicated to establishing norms and standards for the Web, and to the further development of the Internet.

XBRL - eXtensible Business Reporting Language
XBRL is an effective and secure Internet financialreporting dialect created in XML.

XML - eXtensible Markup Language
Universal language for describing data. XML enables independent online transfer of business and other data.