Americas

New York City Department of Buildings
The New York City Department of Buildings (DOB) maintains important facts and figures on more than 900,000 buildings. Its tasks include awarding building permits, and coordinating and monitoring construction and urban development projects throughout New York.

Data just a click away
The DOB’s Building Information System (BIS) was previously only internaly accessible. As a result, several hours’ standing in line became the norm for citizens and companies with even relatively simple inquiries. Everyone agreed: Access to BIS had to be vastly improved.

Low-cost, high-performance solution
BIS already operated an Adabas database, and was happy with its functionality and performance. However, if information was to be made more freely available, the DOB needed to add remote access capabilities. Software AG deployed its EntireX Communicator integration software to transform data stored in the existing mainframe application to a Web-enabled application for convenient access. BIS can now be accessed anytime, anywhere through the Internet. The solution has proved effective and cost-efficient; DOB has not had to replace Adabas, and has not had to invest in expensive new software. And it is not just DOB that has seen tangible financial benefits: construction companies no longer pay expeditor fees saving up to $6 million each year.

Customer benefit

• Protection of investment: No need for new hardware or database systems
• Rapid implementation: Existing mainframe application securely accessible via the Internet in six months

Central and Eastern Europe

Bertelsmann arvato logistics services
Bertelsmann AG subsidiary arvato logistics services is the European market leader, transporting over 650 million media products each year. However, the company is not just a global distributor, it also provides valued-added services that include manufacturing and procurement, warehousing, financial services, and customer service.

Looking to the future with EntireX
Reliability, efficiency and timely delivery are mission-critical in a business where around 70 percent of orders are not placed until early afternoon. To meet this challenge, in 2003 arvato logistics services deployed the Warehouse Management System (WMS) from sister company arvato systems. Based on Adabas and Natural, WMS automates all processes from goods receipt to goods issue. And EntireX generates the interfaces between the diverse system environments.

Customer benefit

• Interfaces between heterogeneous systems, including ERP and CRM applications
• Transparency: End-to-end tracking of all movements
• Efficiency: Time and productivity gains of up to 15 percent
• Productivity: 24/7 operation

Southern and Western Europe

Vodafone
Vodafone Spain, part of global mobile giant Vodafone Group, delivers a wide range of services stretching far beyond phone calls: Customers have anywhere, anytime access to information, entertainment and customer service.

New Vodafone Services
Vodafone Spain is always looking to expand its portfolio of mobile services. Software AG’s data archiving platform, utilizing IXOS products, meets this need. This platform, compatible with applications such as MS Exchange, Lotus Notes, or SAP, is based around an XML core and Tamino XML Server. Vodafone Spain can now provide customers with up-to-date billing information via the Internet. All standard formats are supported, from Excel, to PDF, to HTML, to XML.

Customer benefit

• Integration: Seamless links between internal and external applications
• Customer orientation: Enhanced customer service
• Strong presence: Improved position on the Spanish marketplace

Northern Europe, Asia/Pacific, South Africa

The Welland Partnership
The Welland Partnership is a joint initiative established in 2000 by a group of regional UK councils. It operates a citizen portal for five different regions, such as the rural East Midlands, serving a total of 350,000 residents.

Integration project bringing local government closer to citizens
Software AG integrated the councils’ mainframe systems with the Internet portal. To do this, it deployed the Integrated Electronic Service Delivery (IESD) solution, which is built upon Software AG’s Tamino XML Server and EntireX Mediator products. Data does not need to be converted before it is handled by Tamino. The IESD framework comprises the key elements: content management, customer relationship management and Web services.

As citizens can now access council services and information from home, they often do not need to travel to council offices. The portal opens the way for councils to implement further e-government services.

Customer benefit

• Citizen-driven: Real-time information and online services around the clock; visits to council offices often no longer required
• Streamlined processes: More rapid processes and leaner administration
• Savings: Repetitive tasks can be automated
• Flexibility: Foundations for comprehensive e-government

Nissan Australia
Nissan is one of the world’s largest car manufacturers, and has been a Software AG customer for 20 years. Nissan dealerships now have online access to company data and can place orders or request supplier information via the Web. Key benefits include optimized customer service and more effective day-to-day operations. The Adabas/Natural environment can be easily and rapidly enhanced with new applications. What is more, support is retained internally, generating further savings. Nissan Australia is in the process of implementing EntireX in order to Web-enable existing applications and increase automation.

Enterprise Transaction Systems (ETS)
Data management and backup
Enterprise Transaction Systems can extend the useful life of mainframe systems through optimization, enhancement, and effective management. In this way, companies can ensure their investments remain state of the art, and that their applications deliver cutting-edge functions and high performance.

XML Business Integration
Data transfer and systems integration
XML is the ideal way to integrate structured and unstructured data, creating a process-oriented application. This maximizes productivity and return on assets.