Claims Management

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Claims Management

CLAIMS MANAGEMENT

Claims Management

Service representatives and claims adjusters need to access data from multiple sources and various documents when processing or assessing a claim, which delays settlement time and increases costs. Manual steps reduce transparency of the claims process and raise the risk of fraud and manipulation. And customer retention is a challenge – experts say that 75 percent of customers leave their insurer due to claims issues.

Software AG’s approach – based on Service-Oriented Architecture technology – helps you increase efficiency of claims management by integrating information from various sources into a single view and improving claims processes.

YOUR BENEFITS

Allow adjusters to assess more complete claimant information for better decision-making
Increase the efficiency of claims processes and enhance service to your customers
Reduce claims leakage – avoidable costs due to inefficiencies
Provide self-service from first notice of loss (FNOL) to information provision and status inquiry

Recommended Next Steps

Let Software AG help you process claims in the most efficient and cost-effective way possible while delivering the service that your policyholders expect. For more information, please contact: insurance@softwareag.com.