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Differentiate your business and improve how you engage with customers, partners and employees by using a solution from Software AG.

Solutions for Banking

Business Need Software AG Solution
Customer Journey Design Become the customer-centric digital bank of 2020. Customer Journey Design solution is a digital transformation tool that builds on the Digital Business Platform to help you visualize a customer journey. You can enrich that vision with an understanding of how well your channels, touchpoints and underlying business processes support that journey.

Learn more on our international site (English).
End-to-End Visibility Detect and respond to issues faster. Software AG helps you facilitate business activity monitoring in real time with a highly configurable solution for end-to-end visibility and real-time analytics. Built on Software AG's Digital Business Platform, this solution lets you use real-time analytics to peer into the deepest levels of your workflows and business processes.

Learn more on our international site (English).
Fraud Detection Today’s financial institutions need a real-time automated system to detect fraud across multiple channels and millions of transactions a day. Enter Software AG’s solution for fraud detection. Forward-thinking financial institutions use it to identify unusual patterns and fraudulent activity by combining real-time transactional data and historical analysis of customer behavior.

Learn more on our international site (English).
Omni-Channel Integration The Web portal, the call center, the mobile app—all these act as new doorways into your bank. With an omni-channel integration solution, your customers can shift seamlessly from channel to channel as their needs dictate. Each engagement becomes part of a long-running conversation because your systems and personnel—on every channel—have full insight into the customer’s previous interactions.

Learn more on our international site (English).
Real-Time Customer Interaction Manager Software AG’s Real-Time Customer Interaction Manager provides the tools, integration platform and real-time analytical services you need to deliver an intelligent, high-touch customer experience. Built on the Digital Business Platform, the solution enables you to capture, analyze and act upon customer interaction information across all channels.

Learn more on our international site (English).
Smart Branch Monitoring Build a better branch experience. With our solution, you can detect the arrival of known customers the moment they enter your branch. Send an immediate alert to the staff person best positioned to help—with an understanding of what those customers are likely looking to accomplish. Armed with insight, your staff can engage customers quickly and provide the services they both need and desire.

Learn more on our international site (English).
Smart Signage for Retail Banking How can you create a branch experience that speaks to different customer segments? Smart Signage for Retail Banking can detect the age and gender of a viewer—in real time, as they stop before a sign. It can then push content to the sign that is targeted to that specific customer segment.

Learn more on our international site (English).