Consulting & Services
Achieve measurable results—faster—with our global expertise.
SUPPORT SERVICES
Software AG is dedicated to your success using our products. That’s why Global Support Services work closely with you to achieve the optimal operation, stability and performance of Software AG products in your environment.
Learn more about our Support Services on our international site (English).
| SERVICE | WHY YOU NEED IT |
|---|---|
| Standard Maintenance & Support Services | As part of your current maintenance contract, you get our Standard Maintenance and Support Services, which assist you with any incidents or issues, provide you with fixes and updates, and give you access to self-service help. Services include: Empower, our 24/7 Global Support Services extranet; committed reaction times; product phone support; remote diagnosis; software upgrades; and documentation updates.
Learn more about our Support Services on our international site (English). |
| Premium Support Services | Our Premium Support Services help you proactively guard against issues and incidents and enable you to continuously improve your operations. These services are flexible and can be combined in any way. This includes designated support contacts, health checks, upgrade advisory, optimization, mentoring and database administration services.
Learn more on our international site (English). |
| Empower (Customer Extranet) | Empower gives you access online 24/7 to manage incidents, get product information, find fixes and connect with our Knowledge Center and many communities. Visit Empower today! |
