How Did We Get Here? The Journey to the Top of Customer Service
1:30 pm - 2:15 pm · October 15, 2014
Northern Gas Networks (NGN) in the U.K. is recognized as number 1 gas distribution network in customer service and efficiency. NGN made it to the top by rebuilding its processes around the principles of customer, safety, efficiency and integrity. Take a closer look at the company's process improvement project and see how Process Live helps NGN achieve its goals. Understand the challenges NGN overcame in identifying, quantifying and mapping processes, linking business-led process requirements with IT-led technical requirements, and embedding a culture of ownership, continual improvement and engagement. Their experience could energize your next project.
Speaker(s): Ruta Blazeviciute,
Innovation and Improvement Leader, Northern Gas Networks