Customer Experience in the Digital Age: Why Rabobank Uses ARIS
1:30 pm - 2:15 pm · October 15, 2014
Rabobank's customers do so much banking online that soon they will be the primary users of the bank's applications. That means the quality of application development and maintenance will directly influence the customer's experience with Rabobank's banking services. Rabobank has implemented ARIS exactly for this reason. Approximately 200 business architects, analysts and application engineers make models with ARIS, and some 15,000 banking employees consult those models. With ARIS, an impact analysis of a change to a banking service takes less time and results in fewer mistakes. See how this leads to better applications delivered faster and ultimately a better customer experience.
Speaker(s): Pieter van Langen,
Senior Management Consultant, Rabobank