Since 2009, MAPFRE has used BPM to innovate. A business process culture inside the company and with clients, partners and providers improves how the company monitors and governs its insurance business operations. Using a process-oriented organizational model, the company has modeled and automated end-to-end processes with a special emphasis on value creation. See how MAPFRE has improved its customer-oriented value chain and its processes to compete more effectively—and how IT delivers value to the entire organization.
Speaker(s): Juan Cumbrado Grande,
CIO &COO, MAPFRE Latam