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Sony

Sony Music

The music industry’s response to the overall situation has been a very rigorous policy of consolidation as well as a strategy of putting all their usual business processes and procedures under the microscope. One of the things Sony Music Entertainment in Germany looked at closely was the operation of their central GRAM distribution system. The company uses GRAM to control the entire logistics chain for orders, storage and delivery for the Sony companies in Germany, Austria and Switzerland as well as other partners. 

課題

Sony’s music division has been using an Adabas/Natural based IT distribution system called GRAM since 1989. This highly integrated solution is used in Sony’s German, Austrian and Swiss locations. As part of a project to consolidate its business activities in Berlin, it set about finding an alternative solution for operation of this mission-critical application, previously operated in-house in Frankfurt.

ソリューション

In the fall of 2003, Software AG’s Application Management Services completely took over operation of the GRAM application and the associated satellite systems from Sony. The arrangement covers not only 24/7 operation of the data center, but also Data Base Administration and change management services for the outsourced systems.

導入メリット

  • No additional investment needed for setting up a new data center in Berlin.
  • Expected medium-term cost reductions of up to fifteen percent.
  • The supported systems deliver first-class performance.
  • Professional and hassle-free management assured by an Application Service Manager who is the central contact for all outsourcing matters.

For further information please read the Press Release.

顧客からの言葉

"It only took a few months to confirm that outsourcing the operation of our central GRAM application to Software AG was exactly the right decision. Application Management Services, with their business process and product expertise and their powerful data center infrastructure, have definitely made life a whole lot easier for us."

Robert Coppens
Vice President Information and Systems, Sony Music Entertainment

 

Sony Music

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顧客の言葉

"Building a system based on XML technology and Tamino, provided us with the option of offering our customer more powerful information and analysis capabilities around their bills."

Ms Teresa Reyes, Customer Care Systems Director, Vodafone

 

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