ESSENTIAL PRODUCT SERVICES
Interactive problem-solving to suit your needs
Your IT systems are critical to your business. So count on our reliable Essential Product Services to help you maximize system uptime and provide you expert help, whenever you need it. When something goes awry, our experts are a trusted extension of your IT staff, helping you safeguard your systems and resolve problems as quickly as possible.
Essential Product Services include:
- Empower
This nonstop online product support system offers fast interactive access to Incident management, product information and corrections, our knowledge center, and communities. - Guaranteed reaction time
Your call for support is classified as standard, critical or crisis. Crisis product support requests are addressed in four hours, guaranteed; standard and critical requests in just six hours. - Product support by phone
We speak your language! Count on support in many local languages during local business hours. - Remote diagnosis
Should production downtime occur, product support specialists remotely access and diagnose your system problem. - Software upgrades
Receive upgrades either through your sales representative, product support specialist or online via Empower. - Documentation updates
Choose the best way to view our informative product documentation – online or in CD format.
Essential Product Services are delivered when you have a valid maintenance contract.
Need a support service that's not covered above? Then take a look at our flexible Advantage Product Services.
Visit Empower, Software AG's web-based support system, here.
Referencias
Nissan Mexicana
Approximately 30 percent of Nissan Mexicana’s operations are managed by Software AG tools
More about Nissan MexicanaMAPFRE Puerto Rico
MAPFRE Puerto Rico automates their processes in the area of personal injury claims through the webMethods BPMS
More about MAPFRE Puerto RicoCredit Lyonnais/CLSA
Forge deeper client relationships through superior customer service using Software AG
More about Credit Lyonnais/CLSANissan México
Renovando sus procesos de negocio para seguir siendo una de las empresas líderes en el mercado Automotriz mexicano
More about Nissan México