CUSTOMER SUCCESS STORIES
Forrester Case Study: Using SOA And BPM To Support Enterprise Agility
How A Florida College Used An Integrated Approach To Reach Its Goals
Executive Summary
Case studies are often the best way to illustrate technology’s dramatic impact on enterprises. This case study provides an excellent example of how a joint implementation of a service-oriented architecture (SOA) and business process management (BPM) can support higher levels of enterprise agility. Over the past several years, Florida State College at Jacksonville used this approach to support improved operational efficiency and innovation that paved the way for significant growth for the institution. Architects should consider how a similar approach can increase their enterprise’s agility.
3Com
3Com makes the right call by choosing webMethods technology
7-Eleven
Automating the Demand Chain with Integrated Product Replenishment
Ahold
Ability to lower prices for customers, which in turn increased market share
Airgas
Integrating Systems to Reach Customers in New Ways
Aldeasa
Mainframe re-sizing and access to the Commercial Management System through the intranet
Allianz
Allianz Gains a Single View of the Cust omer Using a Single Point of Control – CentraSite™
Altaprofits
Extremely cost-effective solution: all financial data – regardless of input and output medium – is handled within a single XML-based structure
American Community Mutual Insurance
Applications now approved in one day – improving the bottom line
American Fidelity Assurance
Tremendous savings and improved customer service
Andreae-Noris Zahn AG (ANZAG)
A successful service initiative for German pharmacies
ANF AC - Tradise
The first complete solution for e-billing
Apollo-Optik Holding GmbH & Co. KG
Replacing a monolithic IT architecture with a flexible SOA architecture for optimized process integration
Apple
Apple Takes a Bite Out of Integration Costs with webMethods
Association of Statutory Health Insurance Doctors in Bavaria (KVB)
Modern IT helps bring reform to the health care sector
AutoTrader.com
AutoTrader.com Speeds Up Service Using The webMethods BPM Engine
Aylesbury Vale District Council
Aylesbury Vale’s Corporate Financial System continues to demonstrate that it offers best value to its diverse range of users
Bank of Spain
The Bank of Spain has been a customer for over 20 years and wanted to modernize their existing mission-critcial applications by implementing a user friendly interface.
Barcelona Activa
XML can solve it: their main goal is to facilitate autonomous access to a wide range of information – databases, video, interactive applications, tests, games
Basler Securitas
Relaunch of extranet: Migration of applications under a great deal of time pressure
Bausparkasse Badenia AG
Building a Service-Oriented Architecture reusing high-performance mainframe applications
Bavarian Federal State Department of Taxation
State department of taxation banks on Software AG solution to manage billions in tax revenue
Bavarian Federal State Department of Taxation
State taxation department makes printing "less taxing" with Software AG solution
Belgian National Railway Company
Improved decision-making, thanks to real-time synchronization between databases
Belgian National Railway Company
Increase the safety of railway traffic by exchanging critical information on the maintenance and status of trains and locomotives in real time
BOK FINANCIAL
Bok financial saves millions of dollars a year with paperless check processing
Bossini Enterprises
Bossini advances its supply chain strategy with the webMethods ESB
Bundesland Brandenburg
State-wide IT Infrastructure for Future-Oriented E-Government
Business Connexion
Gaining market share through legacy modernization
Cable & Wireless
Achieving global integration with the webMethods Product Suite
Cactus Group
Natural upholds image of quality
California Contractors State License Board
Modernization fast — Taking mainframe data to the web
California State Teacher’s Retirement System
The California State Teachers’ Retirement System (www.calstrs.com) is the second largest public pension plan and the largest teachers’ retirement fund in the United States.
Canal de Isabel II
Significant improvement of customer service quality for the largest water supplier in Spain with six million consumers
Casbega
Coca-Cola distributor pours less time and money into invoicing— thanks to webMethods BPMS
Cellent Finance Solutions
Better control of complex finance tasks with Rich Internet Applications
Central Banco Universal
Central Banco Universal Banks On BPM To Process 60 Percent More Claims—Faster
Central Hudson Gas and Electric
To improve customer service during power outage events
City of Munich
Web-Mainframe Integration - Uninterrupted Productivity
Club Méditerranée
Generate the flexibility to adapt a systems to needs of partners without changes to core programs
COLT Telecom
COLT Telecom improves customer experience with the the webMethods ESB Platform
Comet
Over 200,000 customers use the parametric search system every week
Corporate Express
Integrating with the webMethods product suite – a partnership for success
Corporate Express Document & Print Management
Hands-free order-to-cash solution supplies tenfold plus order growth in less than one year
Cox Communications
Cox Communications achieves millions in productivity savings
with webMethods BPMS
Credit Guarantee
Credit Guarantee´s unique strength lies in the ability to secure a vast store of information and market intelligence from a network of contacts and to interpret data to support the business of its clients - in both local and international markets.
Crédit Logement
Crédit Logement modernizes their IT systems and adopts an SOA perspective
Credit Lyonnais/CLSA
Forge deeper client relationships through superior customer service using Software AG
CSC Scandihealth
CSC Scandihealth needed an effective development tool suitable for creating a standard system for developing patient records
CVG Aluminio del Caroní, S.A.
CVG Alcasa cuts operat ing and maintenance costs of its technology platform by 80%
Danish Commerce and Companies Agency
From Silo Systems to an Open, Managed SOA
Dansk Supermarked
The developing productivity has been increased by using one single development environment for all target platforms
Dawn Wing
Courier is on the road to successful global growth with real-time package tracking system
Dean Foods
webMethods Drives Dean Foods’ Demand-Driven Initiatives
DekaBank
Poise for growth by standardizing on Software AG
Department of Defense EMALL
Using the webMethods Product Suite to Extend Benefits of EMALL
Dexia Banque Internationale à Luxembourg
Accept no limits in integrating distributed banking solutions
D'Ieteren
Software AG supplies designs and building blocks for flexible forward-looking architecture
DSM
Improved Business Integration and Flexibility Using the webMethods Product Suite
DWS Investment
Efficient mainframe integration - the backbone for multi-channeling and new distribution concepts in the fund business
EchoStar
EchoStar tunes in to satisfied customers courtesy of webMethods technology
Electronic Identity Card: e-ID
Bringing the Spanish Public Administration into the XXI Century with the new electronic ID for the citizens
Elektroskandia
Expose critical mainframe functionality on the Web
Elemica
Collaborating for Shared Benefit in the Chemical Sector
Elia
Electricity sector gets up to speed with XML
Export-Import Bank of the United States
U.S. government agency adds discipline to development process
Fairfax County Public Schools
Earning High Marks through Integration
Ferrovial
Integrate the Ferrovial Management Supply System (Ferro B2B) and the Obralia B2B platform through the use of Web Services
Findus
Crossing Borders for Success in the Food Industry
Florida State College at Jacksonville
College gets high marks for achievements in BPM, including $1.39 Milion savings plus eficiency gains of 500 percent
Florida State College at Jacksonville
College makes smart move using SOA to launch self-service student portal
FMC Worldwide
FMC provides real-time information to customers with the ESB Platform
Fonterra
Fonterra knows ‘who's got milk’ across its global supply chain
Galician Health Service
Healthy Solution For Improved Medical History Processing and Consolidated Clinical Information
Garanti Bank
Streamlined XML-based data integration, storage & distribution
GE Money Bank
A market leader reaps the rewards from platform optimization
Georgia Technology Authority
A one-stop shop is now online in Georgia
Goering
Increasing warehouse productivity with a Service-Oriented Architecture
Government of Asturias (Spain)
A bibliographical system to enable the creation, start-up, and management of a networked document information system for both workers and citizens
Groupe Vlan
Seamless integration of existing and new applications thanks to EntireX
Haderslev Kommune
User-friendly IT Solution Streamlines Procedures
Harborough District Council
Planning On-line for Harborough
Henkel
Integrating Systems to Reach Customers in New Ways
Hibernian General Insurance of Ireland
Modernizing Legacy Applications Boosts Efficiency and Business
HISCOX
HISCOX Improves Customer Experience — Fast and Cost Effectively — Using webMethods
Hong Kong Air Cargo Terminals Limited
An enduring partnership ensures an air cargo terminal’s success
HSBC Bank, Turkey
HSBC Turkey Banks on CentraSite™ for effective SOA Governance
Icelandair
Reaping the benefits of improved efficiency with the webMethods product Suite
Idaho Power
Linking Customers and Suppliers for Increased Efficiency
Ingersoll Rand
Guaranteed transaction reliability improves profitability
Israeli Ministry of Social Affairs and Social Services
Ministry of Social Affairs and Social Services Modernizes Information Access - Now Completes Processes in Just Seconds
J.A. Majors
J.A. Majors develops custom Web sites in weeks - and at half the cost
Johnson & Johnson
Actionable information comes together using webMethods so Johnson & Johnson can maintain market leadership
Johnson & Johnson Health Care Systems
Business processes now operate at a higher level, which increases the company’s responsiveness to customers
JT International Germany GmbH
Integration of a new application into a global quality assurance process
KAS Bank
To offer clients access to data housed in mainframe applications via the Internet without making changes to current systems.
KeyBank
Respond to business changes faster with a Service-Oriented Architecture (SOA)
KOB - Danish debt collection agency
Enhance a successful self-service solution for coming decades with a 'future-proof' IT architecture
Koenig & Bauer AG
Optimizing a Business-Critical System leads to persuasive Cost and Performance Advantages
LBV Baden-Württemberg
A worthwhile € 2 million investment in the state’s HR management system
Le Forem
Matching supply and demand in the Belgian job market using XML
Leading Financial Services Company
Retain position as a premier provider of financial services and differentiate through better service with Software AG
Learning Curve Brands
Learning Curve Brands grows rapidly into market leader with Adabas and Natural
Logitech
Streamlined New Product Introduction Using the webMethods Product Suite
MAPFRE Puerto Rico
MAPFRE Puerto Rico automates their processes in the area of personal injury claims through the webMethods BPMS
Massachusetts Division of Professional Licensure
Web front-end for legacy databases boosts efficiency, cuts costs
Melton Borough Council
Delivering “high-performance” customer service
Merck
Innovative knowledge management for a globally active group
Migros
Consistent use of electronic formats for business dealings
Mizrahi Tefahot Bank
Leading Israeli Mortgage bank modernizes IT assets and grows market share by 7%
Mobistar
Enabling mobile number portability with Enterprise Application Integration
Mondi Packaging
Creating an open infrastructure based on the webMethods product suite
Motorola
Driving Agility within the Supply Chain to Deliver Customer Orders On-Time
N.E.W. Customer Services Company
Rapid service for extended warranties - Guaranteed
National Semiconductor
Application standarization and RosettaNet integration with the webMethods product suite
National Traffic Administration Department
Real time traffic images
New York City Department of Buildings
Streamlining access to information reduces customer costs and time to market
Nissan Australia
Nissan drives growth in Australia through Modernization
Nissan Europe
Nissan Europe’s SOA journey driven by customer satisfaction
Nissan Motor Co. Ltd.
Performance tools put auto manufacturer on the road to more efficient operations.
Office Depot
Faster time-to-market helps Office Depot take care of business for corporate customers
OMV
Maintaining market leadership through process integration
ORANGE
ORANGE Makes It Easier For Pay-As-You-Go Customers To "Top Up"
Pennsylvania State University
Penn State and Software AG Share a Strategic Vision
Ping An Insurance Group
Ping An Diversifies and Expands—Faster—Using a Service-Oriented Architecture
Poalim Sahar
Doubling the number of customers from 180 to 350 within two years and greatly improved customer services
PolyOne
Improved supplier replenishment cycle from Three days to less than 24 hours using the webMethods product suite
Potash
Improved Their 1-to-1 Customer Relationship
ProLogistik
Development of rich Internet applications as an alternative to desktop-based GUIs
Public Registry office of Panama
Requests grow by 300% after agency modernizes applications to increase service convenience
Quixtar
Enhancing supply chain management with the webMethods product suite
Rich Products
Better Integration Delivers Improved Production Planning
Rochester Institute of Technology (RIT)
Reduce mainframe development and maintenance costs while retaining critical mainframe services
Saarland
Beacon project on a legacy platform
Sal. Oppenheim
Getting new financial products to market faster, thanks to efficient IT integration
Salvat
Multiple business processes fully optimized in 6 months
SaskTel
SaskTel moves its business ahead ‘by a century’ with Software AG technology
Scandinavian Airlines - SAS
Reducing costs and increasing competitive edge with CentraSite secured process
Staples
Staples uses webMethods to support multi-million dollar savings initiative
State of North Dakota
North Dakota "Webifies" Systems to Deliver Information in Seconds
Statens Innkrevingssentral
Subsidiary of Norwegian Departmenent of Finance achieves 65 percent reduction in IT operating expenses
STEEL24-7
Setting the Standard in the Global Steel Business
Superpartners
Win new business and lower costs by adopting an SOA platform
Swiss Federal Office of IT, Systems and Telecommunication (FOITT)
Flexibility is what matters when it comes to job scheduling
Swiss Federal Road Office
To accelerate conversion to the new EU-compatible credit-card-format driver’s licenses
Swisscom IT Services
Bringing trading partners together into a leading electronic trading center
TELUS Health Solutions
Telus transforms healthcare in Canada using the webMethods product suite
Thai Mobile
Propelling Thai Mobile forward
The Welland Partnership
Improve the level of customer service and creating a single citizen view
Torraspapel
Development of a centralized mainframe application with an ERP philosophy, providing service to all the core applications of the company
Touring
Business Process Optimization - Functionality Enhancement - Application Migration - System Modernization
Transwide
Enhancing efficiency and reducing costs by exchanging information automatically and electronically
travel-BA.Sys
Leading Travel Technology Provider Offers Clients Web-Class Upgrade
Treasury of Puerto Rico
Taxes collected 80% faster with Software AG solution
Tulsa County
Modernizing a Mainframe to Launch New Services
Turkish Statistical Institute (TURKSTAT)
TURKSTAT improves Data Access and develops Services three Times faster
UNIQA Group
webMethods BPMS speeds processing of 7,500 pieces of mail – from days to hours
Unique (Zurich Airport)
Opening the door to comprehensive application process control
Unisys
Global integration backbone for strategic business operations
uniVersa Versicherungen
Implementing innovative insurance concepts quickly and reliably
US Navy
When a US Navy ship leaves port, it carries tens of thousands of pages of technical manuals, often stored in row after row of binders
Vale of White Horse District Council
The XML-based solution provides the Council with a future proof platform for the dissemination of information through any medium
Verwaltungsrechenzentrum AG St.Gallen
Adabas Cluster Services for outstanding stability
Virginia Community College System
Serving the student community at a fraction of the cost
Vodafone
A system that enables Vodafone customers and its internal users to see their invoices and the billing information through the Internet
Vodafone Iceland
Vodafone Iceland answers 95% of inquiries on the first call, thanks to a single view of customer data
Voith AG
xMAM, the publishing-process solution for print-on-demand production
Volkswagen Financial Services AG
SOA integration of established host applications for efficiency and investment protection
Wales & West Utilities
Real-time monitoring means real time savings in handling emergencies
Washington State Department of Labor and Industries
The Washington State Department of Labor and Industries (www.lni.wa.gov) is dedicated to the safety, health and security of Washington’s 3.2 million workers.
Watt Deutschland GmbH
30 Percent Greater Efficiency for Leading Electricity Provider
Wells Fargo
Make payment related transactions an effortless and secured process
Wien IT
A time-tested system is modernized for maximum business flexibility and user acceptance
Wiltshire and Swindon eGovernment
Develop and build an XML-based central framework hub to support the integration of back office systems
ZDF (Zweites Deutsches Fernsehen)
An integrated management platform for different channels
Quote
"Building a system based on XML technology and Tamino, provided us with the option of offering our customer more powerful information and analysis capabilities around their bills."
Ms Teresa Reyes, Customer Care Systems Director, Vodafone
