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Cable & Wireless Worldwide
After many acquisitions, Cable & Wireless Worldwide had redundant systems and applications. Using the webMethods integration platform, information now flows automatically through a chain of linked apps—from ordering to billing. Orders are processed faster and more accurately. Customer and business data can be viewed 24/7.
“Based on the webMethods integration backbone, Cable & Wireless Worldwide can function as one global company with one standard set of global business processes and products. We consider the webMethods product suite a crucial part of our system.”
Trey SmithGlobal CTO, Cable & Wireless Worldwide
The third-largest cable provider in the U.S. uses webMethods BPMS to create a new field-service portal. By saving 10 minutes per tech per day, Cox expects $4.4 million in annual productivity gains, nearly $40 million in net present value.
“This particular project uses the webMethods software to help integrate the legacy applications and present them in a much more user-friendly way.”
John SmileyExecutive Director, IT, Cox Communications
Orange automated pre-payments for mobile customers using the webMethods Business Process Management Suite (BPMS). Customers get a text message when their balance runs low. They can text back to buy more minutes using a credit card. In seconds, the process interacts with up to 10 systems and sends the customers their top-up approval.
“With webMethods, it’s quite easy to design re-usable services that can be plugged into at will. We’ve got a great deal of those. If they stopped working, things would run a little bit slower at Orange.”
Ben WheelerSenior Designer, Orange U.K.
Agents at Vodafone Iceland now can see a complete customer profile on one screen, thanks to the webMethods integration platform. Ninety-five percent of customer queries are resolved the first time. Sales have increased 20% since staff can more easily identify prospects. Reports generated in seconds—instead of hours. Savings are estimated at $520,000.
“The project has dramatically changed the way Vodafone Iceland provides service to its customers. It has helped create new business opportunities and a platform upon which Vodafone Iceland will build its business in the future.”
Ingolfur ThorsteinssonSoftware Engineer, Kögun Ltd.