• İşortaklari
• Karİyer
• Basin
• İletİşİm

• Çözümler
  • Sektörler
  • - Banka
    • Customer Data Management
    • Lending
    • Payments Monitoring
    • Regulatory Compliance
    • Straight Through Processing
    • SWIFT
  • - Enerji ve Kamu Hizmetleri
  • - Kamu
    • Citizen Identity Management
    • e-Government
    • Interoperability
  • - Sigorta
    • Claims Management
    • Distribution
    • Underwriting
    • iServices
  • - Üretim
  • - Perakende
  • - Telekomünikasyon
  • Yazılımlar
  • - Application Development
  • - Application Modernization
  • - B2B
  • - Business Activity Monitoring (BAM)
  • - Business Process Management (BPM)
  • - Data Management
  • - Integration & ESB
  • - Master Data Management
  • - Service-Oriented Architecture (SOA)
• Ürünler
  • Product Overview
  • Adabas
    • Administration
    • Data Security
    • Disaster Recovery
    • Distribution & Partitioning
    • Performance & Monitoring
    • Real-time Replication
    • SQL and Web Services
    • Related Products & Services
    • Geliştirme Grupları
    • Download
    • IBM Platforms & Compatibility
  • CentraSite
  • Natural
    • Development Environments
    • Entire Systems Management
    • Life Cycle Management
    • Performance & Monitoring
    • Rich Internet Applications
    • Security
    • SQL Access
    • Web Service Generation
    • Related Products & Services
    • Geliştirme Grupları
    • Download
    • IBM Platforms & Compatibility
  • webMethods
    • Application Modernization
    • Business Activity Monitoring
    • Business Process Management Suite
    • Integration & ESB
    • SOA Governance
    • XML Data Management
  • Ürün Demoları
• Servİsler
  • Assessment
    • Self Assessments
    • Guided Assessments
  • Business Case
    • ROI Analysis
    • Benefits Analysis
  • Deployment & Results
    • Business Consulting
    • Implementation
  • Destek
    • ServLine24
    • Advantage Services
    • Essential Services
  • Eğitim
    • Training Options
    • Certification
    • Contact
• Müşterİler
  • Müşteri Başarı Hikayeleri
  • Referans Bulma
  • Müşteri Videoları
  • Müşteri Başarı Programı
  • Customer Newsletter
• Paylaşim
  • Blogs
  • Business Community
  • Geliştirme Grupları
    • Adabas
    • Natural
    • webMethods
    • CentraSite
    • Discussion Forums
  • Üniversiteler
  • Kullanıcı Grupları
    • Contacts
• Kaynaklar & Etkİnlİkler
  • Analist Raporları
  • Kitaplar
  • Müşteri Dosyaları
  • Müşteri Videoları
  • Etkinlikler
  • Haberler
  • Ürün Demoları
  • SOA Assessments
  • Software Downloads
  • White Papers
• Hakkimizda
  • Şirket Hakkında
    • Tarihimiz
  • Ödüller & Analist Raporları
  • Karİyer
  • Müşteri Ziyaret Merkezi
    • Facilities
    • Sample Agenda
  • Customer Newsletter
  • Yönetim
  • Haberler
  • Ofisler
  • Supervisory Board

ESSENTIAL PRODUCT SERVICES

Interactive problem-solving to suit your needs

Your IT systems are critical to your business. So count on our reliable Essential Product Services to help you maximize system uptime and provide you expert help, whenever you need it. When something goes awry, our experts are a trusted  extension of your IT staff, helping you safeguard your systems and resolve problems as quickly as possible.

Essential Product Services include:

• ServLine24 
  This nonstop online product support system offers fast interactive access to request management, product information and corrections, our knowledge center and to communities.
  
• Guaranteed reaction time
  Your call for support is classified as standard, critical or crisis. Crisis product support requests are addressed in four hours, guaranteed; standard and critical requests in just six hours.
  
• Product support by phone
  We speak your language! Count on support in many local languages during local business hours.
  
• Remote diagnosis
  Should production downtime occur, product support specialists remotely access and diagnose your system problem.
  
• On-site support
  If necessary, we’ll provide assistance at your site to gather diagnostic information.
  
• Software upgrades
  Receive upgrades  either through your sales representative, product support specialist or online via ServLine24.
  
• Documentation updates
  Choose the best way to view our informative product documentation – online or in CD format.

Essential Product Services are delivered when you have a valid maintenance contract.

Need a support service that's not covered above? Then take a look at our flexible Advantage Product Services.

Referanslar

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