American Community Mutual Insurance

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American Community Mutual Insurance

American Community Mutual Insurance Company (ACMIC), one of the oldest health insurance companies in the U.S., serves more than 150,000 customers in nine states through 6,000 independent agents. In the past, ACMIC relied on a paper-based system to process more than 18,000 applications per year. That process put major stress on people and existing systems and took an average of 18 days. Now ACMIC can turn around an application the same day. “And in the insurance business, being able to get a quote and an approval back in a short period of time is necessary in order to make the sale,” said Shirley Glazier, Vice President, Underwriting and Administration.

Case Report: American Community Mutual Insurance

ACMIC wants to continue to become as state of the art as possible. A Service-Oriented Architecture (SOA) solution will help, providing ACMIC flexibility to maintain rapid growth.

The Challenge

Replace paper-based underwriting process with a streamlined BPM solution

The Solution

Automated system for the underwriting process

Moved to paperless processing
Cut processing time from days to hours
Greater visibility into application status
More control – can monitor volume, processing throughput, productivity and workload

The Benefits

Increased revenue potential
Improved productivity
Improved systems integration
Streamlined operations
Flexibility to adopt new processes faster
Achieved significant improvement on average underwriting time
Can process “clean” application in three hours
BPM solution using SOA offers flexibility to innovate and grow

Customer Statement

"The first day that we implemented the project, we had an application that was received, processed and approved in the same day. That could never have happened before."

Shirley Glazier, Vice President
Underwriting and Administration
American Community Mutual Insurance Co.

Case Report: American Community Mutual Insurance