Support Services

Overview

Our Global Support Services provide you trusted support around the clock, around the world. We offer a comprehensive portfolio of service offerings that can be easily tailored according to your business and support needs.

As part of your current maintenance contract, you get our Standard Maintenance and Support Services, which assist you with any incidents or issues, provide you with fixes and updates, as well as give you access to self-service help.

Our Premium Support Services help you proactively guard against issues and incidents and enable you to continuously improve your operations. These services are flexible and can be combined in any way. This includes designated support contacts, health checks, upgrade advisory, optimization, mentoring and database administration services.

Global Support Services work closely with you to achieve the optimal operation, stability and performance of the Software AG products in your environment, so your projects can be delivered on time and within budget.

Our Global Support Services’ extranet, Empower gives you access online 24/7 to manage incidents, get product information, find fixes and connect with our Knowledge Center and many communities.

To learn more about our offerings, contact us at premiumsupport@softwareag.com.