ADVANTAGE PRODUCT SERVICES

Get expert support directly from the source

Need additional support beyond our Essential Product Services? Want to further ensure operability? Expand your e-business activities, or safeguard a particularly sensitive production environment?

Our specialists can help you with specific inquiries. For example, we can tell you how to conduct recovery procedures and offer guidance and insights into resolving problems. You’ll also gain access to an established, active user community, which shares information via local and international user groups.

Our Advantage Product Services can help you:

• Manage your systems and optimize your IT environment.
• Increase user productivity.
• Ensure all applications operate smoothly around the clock.
• Get support at all times and in all regions: around the globe, in local languages.
• Profit from a fast interactive approach to resolving problems.

Choose services that meet your requirements:

• 24x7 for extended business hours
• One-hour reaction time
• Technical account management
• Mentoring
• IT health checks
• DBA services (remote or on-site)
• Performance and tuning
• Upgrade planning and implementation
• Installation
• Security
• Update seminars

Visit Empower, Software AG's web-based support system, here.