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SAG_Real_Time_Customer_Insight_Dec17

Seize the moment—deliver a high-touch customer experience.

Capture, analyze and act on customer interaction info across all channels:

  • • Contour your key business processes to deliver on customer expectations more effectively and efficiently
  • • Connect all processes to streamline customer engagement
  • • Empower personnel to ensure the relevance and timeliness of your services to support customers at every step

Key Benefits

  • Analysis and optimization tools facilitate process improvements
    • Analyze the customer’s experience on existing channels
    • Analyze the underlying business processes
    • Determine how effectively existing processes operate
    • Model and implement process optimizations across all channels
  • Analyze high-volume data streams in real time
    • Detect immediately when customers initiate interaction
    • Predict relevant upsell and cross-sell options
    • Add that information to a consolidated customer record
    • Enable omni-channel access to the consolidated customer record
  • Trigger the right responses
    • Deliver contextually relevant insights to customer-facing systems and personnel
    • Improve team insight to improve interaction

Contact us for more on our Solutions