Business Process Management
Use your processes to compete.
Business Needs
Process Automation | Case Management | Process Visibility | Order Management | Claims Management
Claims Management
Align the right claim with the right resource at the right time
Claims management is highly inefficient at most credit and insurance companies. Work processes are fragmented and paper-intensive. Most systems are disjointed, and many steps must be performed manually. In some organizations, claim payouts are calculated using a spreadsheet and paper folders still get passed around before claims are assigned or payments are processed.
Research shows deploying an effective claims management strategy can increase claims processing rates by as much as 60 percent. At the same time, you can increase response times, which results in higher customer satisfaction. What’s more, management teams benefit from overall transparency and an enhanced ability to balance workloads, control costs and drive efficiency.
To help achieve these objectives, organizations should leverage data to provide actionable information about what drives loss and expense and then deploy business processes and a supporting infrastructure to take advantage of these insights. The goal is to align the “right claim with the right resource at the right time.”
The outcome is not just significant cost reductions but also high-quality customer service and streamlined processes.
By leveraging Software AG’s BPM solution for claims management, you can:
- Increase claims processing rates up to 60 percent
- Reduce customer response time, thanks to automated business processes
- Increase customer satisfaction
- Gain a clear understanding of the priority of assigned cases
- Handle claims consistently
- Meet deadlines with real-time visibility into claims status
Learn more about the successes of:
