Process Intelligence

Business Needs

On-Time Delivery | SLA Monitoring | Dynamic Workload | Order Processing | Fraud Detection

SLA Monitoring

Manage and meet performance agreements

Service Level Agreements (SLAs) are necessary to manage delivery time and performance between service contractors. Without an SLA and a sustainable evaluation of SLA performance, you lose control of the services provided by a service contractor, such as a service desk or call center.

With our solution, you can monitor metrics and KPIs to supervise the performance of an SLA in terms of time, quality and costs. Track different transactional processes from different applications across your supply chain. Monitor, analyze, and report on SLAs in real-time as well as historically.

A sophisticated set of methods and tools helps you:

• Easily monitor service levels
• Report on the current and past SLA performance
• Stay informed of current SLA violations
• Analyze the root causes of SLA violations

Whether you’re looking to monitor SLAs in your supply chain, human resources or IT, you can count on our solution to make performance transparent so you know where to make performance improvements.