Service-Oriented Architecture

Business Needs

Multi-Channel Integration | Enabling Process Automation | Powering Mobile Apps

Multi-Channel Integration

Our SOA solution can help build a platform of shared services, forming a single back-end for all your business channels such as Interactive Voice Response (IVR), mobile and online. This means you no longer need to build and maintain separate applications for each business channel.

As the lead for an SOA Center of Excellence or an enterprise architect, you’ll be able to:

• Quickly introduce and change policies (regulatory, organizational or industry) that cut across channels
• Use one consistent architecture for existing and new channels while avoiding building point solutions for each one

If you’re an application developer, you can:

• Avoid having to make the same change multiple times in apps supporting various channels
• Add support for new channels without having to build an entirely new application
• Cut the cost to maintain various channel applications

Your customers will enjoy increased consistency across channels and more ways to interact with your business.