SERVICEMAX & SOFTWARE AG
ServiceMax, a GE Digital Company, is a provider of cloud-based field service management solutions for technicians, managers and executives. ServiceMax offers on-demand solutions that automate operational planning such as workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements. The company has offices in Pleasanton, California; Austin, Texas; Bangalore, India; Tokyo, Japan; Sydney, Australia and London, England.
ServiceMax
ServiceMax Field Service Management
ServiceMax is the leader in field service management-- helping nearly 500 companies build a field service experience their customers will love. We provide the first IoT-enabled Cloud platform for field service that delivers smart, proactive service, empowers trusted technicians, and streamlines business process. Our unmatched field service expertise transforms your business, driving 22%+ growth and a 15%+ increase in customer satisfaction. |  |
Features and Benefits
| ServiceMax Field Service Management |
Improving field service operations requires a complete understanding of and visibility into the complexities of field service delivery and related service operations - such as depot repair and RMAs. It starts when your customer purchases a product or service from you, and extends through delivery processes such as work order management, and finally to analytics to understand the business as well as ultimately deliver predictive service. ServiceMax has focused on building deep technology for the entire field service delivery chain from day one. The ServiceMax platform includes:
|
| Connected Field Service |
Discover the possibilities of proactive service, better products and new solutions for your customers. Connected Field Service helps you harness the power of IoT to deliver remote service, automate service actions and diagnose product issues. When you connect your installed product base to ServiceMax, you will:
|
| ServiceMax Field-Ready Mobile |
ServiceMax’s Field-Ready Mobile apps provide field technicians, engineers, service managers and executives access to ServiceMax regardless of location or connectivity. Being Field-Ready means remote workers are empowered to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products and quickly update important installed base details in the field – all with applications that were uniquely designed for them. No matter the mobile device or platform – iOS, Android or Windows, ServiceMax apps will:
|
Support & Policies
| servicemax.support@servicemax.com | |
| Description |
Every customer is unique; so are their support requirements. To accommodate your unique business needs and ensure long-term success, we offer two support options that encompass all aspects of your ServiceMax implementation – ServiceMax Standard and ServiceMax Premier Support. |
| Phone | 1-800-756-4960 Ext. 2 |
Resources
| Video | ServiceMax Mobile for iPad |
| Video | ServiceMax Overview Demo |
| Buyer's guide | 7 Steps to Guide Your Field Service Technology Purchase |
| Data Sheet | ServiceMax Field Service Management |
| Infographic | ServiceMax Annual Customer Survey |
| Fact Sheet | Smart Field Service and Maintenance |
| Screenshot |
Installed Base Management
|
| Screenshot |
Advanced Scheduling
|
| Screenshot |
Parts Management
|
| Screenshot |
Field-Ready Mobile
|
| Screenshot |
Connected Field Service
|
| Screenshot |
Connected Field Service App
|
