{"id":2768,"date":"2025-10-02T11:29:39","date_gmt":"2025-10-02T15:29:39","guid":{"rendered":"https:\/\/www.softwareag.com\/?post_type=resource&#038;p=2768"},"modified":"2026-02-02T12:41:47","modified_gmt":"2026-02-02T16:41:47","slug":"motus-europcar-south-africa-car-rental","status":"publish","type":"resource","link":"https:\/\/www.softwareag.com\/br\/resources\/adabas-natural\/motus-europcar-south-africa-car-rental\/","title":{"rendered":"Motus - Impulsionando o desempenho com Adabas &amp; Natural"},"content":{"rendered":"<div class=\"wp-block-group alignfull customer-story-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--l)\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Conhe\u00e7a a hist\u00f3ria do cliente<\/h2>\n\n\n\n<p>Motus \u2013 Europcar South Africa is one of South Africa\u2019s leading car rental companies. It operates a fleet of over 20,000 vehicles across 100 locations, helping its customers get where they need to go comfortably, safely, and on time.<br><\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-f415f12b wp-block-columns-is-layout-flex\" style=\"margin-top:48px\">\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/peak.png\" alt=\"\u00edcone do pico da montanha\" class=\"wp-image-362\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Desafios<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High API call volume<\/li>\n\n\n\n<li>Database peak queries of 100,000 per second<\/li>\n\n\n\n<li>Slow online quote performance<\/li>\n\n\n\n<li>SLA compliance risk<\/li>\n\n\n\n<li>Customer competition<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/checklist.png\" alt=\"\u00edcone de lista de verifica\u00e7\u00e3o\" class=\"wp-image-365\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Resultados<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cut average response times to less than one second<\/li>\n\n\n\n<li>Achieved close to 99 percent reduction in slow quote rate<\/li>\n\n\n\n<li>Improved customer satisfaction and retention<\/li>\n\n\n\n<li>Implemented high availability database system architecture<\/li>\n\n\n\n<li>Streamlined disaster recovery workflows<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"\/app\/uploads\/2025\/08\/lightbulb.png\" alt=\"\u00edcone de l\u00e2mpada\" class=\"wp-image-367\" style=\"object-fit:contain;width:48px;height:48px\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Solu\u00e7\u00e3o<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adabas &amp; Natural<\/li>\n\n\n\n<li><a href=\"https:\/\/www.softwareag.com\/br\/resources\/adabas-natural\/adabas-cluster-linux\/\">Adabas Cluster para Linux<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p><strong>Software AG didn\u2019t just deliver, it massively improved our response times while also modernizing, simplifying, and improving our underlying system architecture. Together we reduced our slow quote issuance rate by close to 99 percent!<\/strong><\/p><cite>Koketso Mannya, Senior Manager, Core Systems Development, Motus\u2014Europcar South Africa<\/cite><\/blockquote><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext\">The need for speed<\/h3>\n\n\n\n<p>In the rental car business, speed matters.<\/p>\n\n\n\n<p>\u201cWhen a customer goes online to book a vehicle for business or pleasure, they expect a comprehensive list of options, details, and prices in an instant,\u201d says Koketso Mannya, Senior Manager, Core Systems Development. \u201cThose in our industry that cannot&nbsp;deliver quotes right away won\u2019t stay in business long.\u201d<\/p>\n\n\n\n<p>Motus\u2014Europcar South Africa has always lived by that rule. From in-office bookings to online reservations, the company has kept speed at the forefront, maintaining robust internal systems while adopting and leveraging modern technology. Along the way, Motus has relied on a Adabas &amp; Natural as the backbone for everything from customer management to vehicle operations to financial systems.<\/p>\n\n\n\n<p>That solid foundation lets Motus track every online quote and act fast when problems arise\u2014like when&nbsp;its SLA target of under three seconds per quote started slipping.<\/p>\n\n\n\n<p>Motus needed help. And it needed experts who understood the unique technical and social requirements of the car rental&nbsp;business. \u201cSoftware AG didn\u2019t just deliver, it massively improved our response times while also modernizing, simplifying, and improving our underlying architecture,\u201d says Mannya.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext_12201098\">From stalling in first to firing on all cylinders<\/h3>\n\n\n\n<p>\u201cThe events of the past few years pushed everyone online, leading to our quote volume exploding so suddenly that response times just couldn\u2019t keep up,\u201d says Mannya. \u201cWe started struggling with SLA compliance issues. And at one point, nearly 40 percent of our quotes were taking over 10 seconds.\u201d&nbsp;<\/p>\n\n\n\n<p>At this point, Motus called Software AG.&nbsp;Motus\u2019s account executive, Odette Barnard, and pre-sales architect, Ilan Hirschowitz, were soon on site for a deep dive. Working together, they found the culprit: Massive API call volumes peaking at 100,000 database queries per second. Next, Hirschowitz identified a solution\u2014splitting the load across multiple databases.<\/p>\n\n\n\n<p>\u201cSoftware AG suggested setting up a test environment with the help of our expert DBA, Derrick Meyer.&nbsp; In less than 30 minutes we implemented a proof-of-concept fix using a special load-splitting parameter\u2014cutting response times to less than one second and easily handling 100 concurrent users like it was nothing,\u201d says Mannya.&nbsp;<\/p>\n\n\n\n<p>Motus decided to go into production immediately, with great results. And that\u2019s where most vendors would have stopped. After all, the project looked like a success.<\/p>\n\n\n\n<p>But the experts at Software AG saw room to take the initial solution to the next level. While the load-splitting parameter worked, it still required manual management of read-only and update access. To address this, the team suggested making the relatively easy transition to Adabas Cluster\u2014a simple change that boosted performance, improved availability and recovery, and streamlined hardware management.<\/p>\n\n\n\n<p>As for those very slow response times? Now they are virtually non-existent, and customers can expect sub-second average response times.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext_81648278\">It takes a responsive team<\/h3>\n\n\n\n<p>On the road to success, Motus came up against two technical issues that could have derailed their progress. But with help from their Software AG expert team, they quickly surmounted these challenges, proving that a winning solution requires a full team effort.<\/p>\n\n\n\n<p>The first obstacle came when the newly responsive system hung (and on a Sunday, no less). When this happened, the Software AG team was quick to identify the problem\u2014a patch that had not been applied\u2014and implement a quick solution. A week later, TCP\/IP errors appeared after hitting correction limits. Again, Software AG stepped in\u2014adding a simple, custom-tuned limit parameter.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"articletext_20444314\">On the road to the future<\/h3>\n\n\n\n<p>What\u2019s great about taking a modern approach and moving to Adabas Cluster is that the development and product management teams at Software AG are always working towards continuous improvement.<\/p>\n\n\n\n<p>With load balancing and high availability now onboard thanks to this new architecture, Motus is considering other areas for performance and stability streamlining \u2014 splitting physical disks, batch encryption, and Docker for safer testing and version management.<\/p>\n\n\n\n<p>The result is that Motus is staying true to its principles, offering the most comprehensive car rental services for the people of South Africa\u2014quickly, securely, and without a hitch. And now that response times are blazingly fast again, customer satisfaction and retention are way up.&nbsp;<\/p>\n\n\n\n<p>\u201cWhat I think this project really highlights is that working with a partner that understands your business really lets you get the most out of your systems,\u201d says Mannya. \u201cFor us, getting to the ultimate technical solution was a process\u2014and only part of the job. The most powerful benefits came from the work we did with Software AG to tune that system to our exact constraints, needs, and customer considerations.\u201d<\/p>\n\n\n\n<p>The road to the future for Motus is paved with cross-team collaboration, innovation, and teamwork. And that\u2019s the stuff that keeps customers happy and coming back.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide sag-cards-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color:var(--wp--preset--color--gray);border-top-width:2px;border-right-style:none;border-right-width:0px;border-bottom-style:none;border-bottom-width:0px;border-left-style:none;border-left-width:0px;margin-top:var(--wp--preset--spacing--xl);padding-bottom:var(--wp--preset--spacing--l)\">\n<h2 class=\"wp-block-heading alignwide\" style=\"margin-top:48px;margin-bottom:var(--wp--preset--spacing--m)\">Recursos recomendados<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-f7d19e04 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--m)\">\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/08\/ds-an-02.svg\" alt=\"\" class=\"wp-image-307\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Adote DevOps com NaturalONE<\/h4>\n\n\n\n<p>Incorpore uma mentalidade de desenvolvimento cont\u00ednuo para os softwares mais cr\u00edticos para os neg\u00f3cios de sua organiza\u00e7\u00e3o.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/br\/adabas-natural\/devops\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/08\/wp-an-01.svg\" alt=\"\" class=\"wp-image-306\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Adote o DevOps com NaturalONE<\/h4>\n\n\n\n<p>Adote uma abordagem sem c\u00f3digo para integrar aplica\u00e7\u00f5es Natural com .NET, Java\u00ae e aplicativos baseados na nuvem.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/br\/adabas-natural\/devops\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-gray-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.softwareag.com\/app\/uploads\/2025\/08\/ds-an-02.svg\" alt=\"\" class=\"wp-image-307\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Aproveite os servi\u00e7os gerenciados<\/h4>\n\n\n\n<p>Deixe nossos consultores ajudarem a modernizar suas aplica\u00e7\u00f5es, economizar custos e acelerar o desenvolvimento em um ambiente moderno.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\" style=\"margin-top:0\">\n<div class=\"wp-block-button is-style-no-border is-style-no-border--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/br\/resources\/adabas-natural\/managed-services\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-left-aligned pre-footer-cta has-purple-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--l);padding-top:var(--wp--preset--spacing--xxl);padding-bottom:var(--wp--preset--spacing--xxl)\">\n<div class=\"wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading alignfull has-text-align-left has-grande-font-size has-white-color has-text-color has-link-color has-large-font-size wp-elements-8d14b3c8d74d3e927a8f9d7fa42e533b\">Quer tornar as suas aplica\u00e7\u00f5es de miss\u00e3o cr\u00edtica prontas para o futuro?<\/h2>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e04203c2fbc13876bd23d5f3081c4d1d translation-block\">Construa sob o seu legado. Acelere o desenvolvimento em um ambiente DevOps moderno. Modernize suas aplica\u00e7\u00f5es Adabas &amp; Natural para reduzir custos e adotar a nuvem h\u00edbrida.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-dark-bg-primary is-style-dark-bg-primary--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.softwareag.com\/br\/contact\/\">Fale com um especialista<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-dark-bg-transparent is-style-dark-bg-transparent--5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/tech.forums.softwareag.com\/t\/adabas-natural-community-edition-for-docker-download\/235228\">Teste gratuito<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Motus reduziu o tempo m\u00e9dio de resposta para menos de um segundo e diminuiu em quase 99% as cota\u00e7\u00f5es lentas com o Adabas Cluster para Linux, elevando a satisfa\u00e7\u00e3o e a fideliza\u00e7\u00e3o dos clientes.<\/p>","protected":false},"featured_media":2770,"template":"","product":[66],"resource-industry":[],"resource-topic":[76,67],"resource-type":[12],"resource-subdirectory":[64],"class_list":["post-2768","resource","type-resource","status-publish","has-post-thumbnail","hentry","product-adabas-natural","resource-topic-linux-cloud","resource-topic-modernization","resource-type-customer-story","resource-subdirectory-adabas-natural"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Performance with Adabas &amp; 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