Servicemax

ServiceMax

ServiceMax, a GE Digital Company, is a provider of cloud-based field service management solutions for technicians, managers and executives. ServiceMax offers on-demand solutions that automate operational planning such as workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements. The company has offices in Pleasanton, California; Austin, Texas; Bangalore, India; Tokyo, Japan; Sydney, Australia and London, England.

ServiceMax

ServiceMax Field Service Management

ServiceMax is the leader in field service management-- helping nearly 500 companies build a field service experience their customers will love. We provide the first IoT-enabled Cloud platform for field service that delivers smart, proactive service, empowers trusted technicians, and streamlines business process. Our unmatched field service expertise transforms your business, driving 22%+ growth and a 15%+ increase in customer satisfaction.


 ServiceMax Field Service Management

Features and Benefits

ServiceMax Field Service Management
Improving field service operations requires a complete understanding of and visibility into the complexities of field service delivery and related service operations - such as depot repair and RMAs. It starts when your customer purchases a product or service from you, and extends through delivery processes such as work order management, and finally to analytics to understand the business as well as ultimately deliver predictive service. ServiceMax has focused on building deep technology for the entire field service delivery chain from day one. The ServiceMax platform includes:
  • Advanced Scheduling
  • Workforce Optimization
  • Service Contracts & Warranties
  • Service Entitlements
  • Installed Base Management 
  • Connected Field Service
  • Work Order Management
  • Preventive Maintenance
  • Parts Management 
  • Customer & Partner Communities 
  • Mobile & Offline Synchronization
  • Service Performance Metrics & Reporting
Connected Field Service

Discover the possibilities of proactive service, better products and new solutions for your customers. Connected Field Service helps you harness the power of IoT to deliver remote service, automate service actions and diagnose product issues. When you connect your installed product base to ServiceMax, you will: 

  • Decrease average time to repair by proactively anticipating service needs 
  • Maximize the productivity of your field service teams (including service partners) 
  • Improve service level agreement (SLA) compliance rates and exceed customer expectations
  • Increase customer satisfaction and build your customer’s confidence in you as a service provider
  • Grow your service business with expansion into new markets and the ability to deliver new service offerings
  • Improve technician utilization
  • Improve service delivery by analyzing trends and gaining insight on overall time and parts consumption, service history, root cause and failure analysis and much more
ServiceMax Field-Ready Mobile

ServiceMax’s Field-Ready Mobile apps provide field technicians, engineers, service managers and executives access to ServiceMax regardless of location or connectivity. Being Field-Ready means remote workers are empowered to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products and quickly update important installed base details in the field – all with applications that were uniquely designed for them. No matter the mobile device or platform – iOS, Android or Windows, ServiceMax apps will: 

  • Improve field service productivity 
  • Delight customers by helping field workers to show up on time and well-­equipped to finish their work fast 
  • Improve first time fix rates by facilitating real-­time knowledge and collaboration in the field 
  • Encourage more service sales by providing field personnel with upsell and cross­sell recommendations and access to pricing 
  • Speed cash flow by empowering field technicians and engineers to debrief work orders and capture signatures on the spot

Support & Policies

Email servicemax.support@servicemax.com
Knowledge Base ServiceMax Community
Description

Every customer is unique; so are their support requirements. To accommodate your unique business needs and ensure long-term success, we offer two support options that encompass all aspects of your ServiceMax implementation – ServiceMax Standard and ServiceMax Premier Support.

Phone 1-800-756-4960 Ext. 2

Resources

Video ServiceMax Mobile for iPad
Video ServiceMax Overview Demo
Data Sheet Connected Field Service
Buyer's guide 7 Steps to Guide Your Field Service Technology Purchase
Data Sheet ServiceMax Field Service Management
Infographic ServiceMax Annual Customer Survey 
Fact Sheet Smart Field Service and Maintenance
e-Book Field Service
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Installed Base Management

ServiceMax Screenshot 1

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Advanced Scheduling

ServiceMax Screenshot 2

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Parts Management

ServiceMax Screenshot Parts Management

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Field-Ready Mobile

ServiceMax Screenshot 4

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Connected Field Service

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Connected Field Service App

ServiceMax Screenshot 6

Contact Us

Support login