Intelligent Business Operational Center
Monitoring and operational centers for telecommunications
iBOC allows organizations to gain savings on operational efficiency, reduce the resolution and recovery times of services and as a consequence increase billing revenues while at the same time decrease penalties.
Features and Benefits
|With iBOC telco's can:||
|How the solution works||
The concept, design, implementation and operation of the center is to provide a world class service certified in the management of ICT services (based on the ISO 20000 standard) for clients of any telco which has a real-time technology solution. This allows the management-support-operation team a 360º view for early detection (proactive y/o predictive in the near future), tracking and traceability of immediate actions to resolve customer incidents.
An example of an iBOC platform screen
|White paper||Intelligent Business Operation Center|